Help with Malcolm Baldrige Award Project
I am not to familiar with the subject, and I was hopping that somebody can help me on where to start. Thanks
Hy, I start my first semester in MSBA and I have to work on a project. This is on-line class and we do not have to many explinatons and guidelines how to do our final project. The project is about MAlcom Baldrige Award . We have to pick one criteria (total of 7), apply it to our work place and then to analyze the culture changes that have to occur in orderto meet the quality standard.
I am not to familiar with the subject, and I was hopping that somebody can help me on where to start. Thanks
I would start with a Google search myself to find out the basics.
After that you may want to see if there is a local business that uses Malcolm Baldridge Principles and is willing to share information. Most companies that practice it are more than willing to share.
Last time I did any research on it was through a seminar at a local chamber of commerce so that might be another place to look.
1. Leadership: How upper management leads the organization, and how the organization leads within the community.
2. Strategic planning: How the organization establishes and plans to implement strategic directions.
3. Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers.
4. Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance.
5. Human resource focus: How the organization empowers and involves its workforce.
6. Process management: How the organization designs, manages and improves key processes.
7. Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.
I would start with a Google search myself to find out the basics.
After that you may want to see if there is a local business that uses Malcolm Baldridge Principles and is willing to share information. Most companies that practice it are more than willing to share.
Last time I did any research on it was through a seminar at a local chamber of commerce so that might be another place to look.
Organizations that apply for the Baldrige Award are judged by an independent board of examiners. Recipients are selected based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence:
1. Leadership: How upper management leads the organization, and how the organization leads within the community.
2. Strategic planning: How the organization establishes and plans to implement strategic directions.
3. Customer and market focus: How the organization builds and maintains strong, lasting relationships with customers.
4. Measurement, analysis, and knowledge management: How the organization uses data to support key processes and manage performance.
5. Human resource focus: How the organization empowers and involves its workforce.
6. Process management: How the organization designs, manages and improves key processes.
7. Business/organizational performance results: How the organization performs in terms of customer satisfaction, finances, human resources, supplier and partner performance, operations, governance and social responsibility, and how the organization compares to its competitors.