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Customer Complaint Trending Procedure

Started by b.juarez, Feb 23 2015 11:02 PM

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b.juarez

IFSQN Active

3 Replies

23 February 2015 - 11:02 PM

hello everyone,

I need an example of a customer complaint trending Procedure. I just passed our SQF audit and one of non-conformities is a procedure for trending.

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How much do you investigate the customer complaints? Customer Audit Eligibility: Minimum Requirements & Best Practices Can we use a customer audit as part of our internal audit program under SQF Virtual Customer Audits - how to share documents securely? Customer Request for 'Fresh' Honey Statement for Canadian Regulations

RG3

IFSQN Principal

23 February 2015 - 11:16 PM

:welcome: b.juarez

I think Tony-C. had a very good one.

http://www.ifsqn.com...mplaint-levels/

Geethanjali Puppala

IFSQN Associate

15 April 2015 - 09:24 AM

Hi,

There is a method of carrying out customer complaint trend analysis. It is not based on any system requirements but on the organisation's needs.

It can be through an Excel tracker (a monitoring record), where all customer complaints are uploaded. Then, from this record, using "sumifs" formula, required reports can be made for purpose of analysis.

Tony-C

IFSQN Fellow

15 April 2015 - 01:17 PM

Hi,

There is a method of carrying out customer complaint trend analysis. It is not based on any system requirements but on the organisation's needs.

It can be through an Excel tracker (a monitoring record), where all customer complaints are uploaded. Then, from this record, using "sumifs" formula, required reports can be made for purpose of analysis.

Hi Geetha,

I would suggest that you might benefit from reading my blog as per RG3's post.

Regards,

Tony

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