Getting It Together
Started by Simon, Feb 01 2004 11:03 PM
Getting it Together: Integrating Customer Focus, Involvement, and Horizontal Management
If we don't change our direction we are likely to end up where we're headed.
In today's "Nanosecond" culture, successful organizations are doing what was once considered impossible. They are increasing customer satisfaction, shortening process cycles and response times, reducing costs, and developing innovative new products and services -- all at the same time.
Not long ago, organizations could succeed by excelling at one or two of these areas. But the corporate landscape is now littered with the once mighty victims of this obsolete thinking. Today's winners are capitalizing on the changes and challenges facing all organizations by being better and faster and cheaper and newer then their less nimble competitors.
Read Full Article
If we don't change our direction we are likely to end up where we're headed.
In today's "Nanosecond" culture, successful organizations are doing what was once considered impossible. They are increasing customer satisfaction, shortening process cycles and response times, reducing costs, and developing innovative new products and services -- all at the same time.
Not long ago, organizations could succeed by excelling at one or two of these areas. But the corporate landscape is now littered with the once mighty victims of this obsolete thinking. Today's winners are capitalizing on the changes and challenges facing all organizations by being better and faster and cheaper and newer then their less nimble competitors.
Read Full Article
[Ad]