Customer complaint trending - benchmarking against industry standards
Started by JennyT, Jan 06 2016 08:11 PM
Hi all,
I am trending our complaints every month against units produced. I know this is a great KPI but I want to understand what my expectations should be against industry standards.
Any direction people can point me in is great.
Thanks!
Jenny
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Hi Jenny
To achieve the 99.9 % accuracy in packing you need to achieve 2.5 customer complaints per million of units produced according to six sigma standards. Most companies try to achieve it and set their goal.
Kind regards
Humaid Khan
MD Halal International Services
2 Thanks
Customer Audit Eligibility: Minimum Requirements & Best Practices
Customer Requests No Foaming on Feta Cheese Containers – Is That Okay?
Is Customer Feedback Required for Measuring Food Safety & Quality Culture?
Handling customer complaints
Is it possible to extend the shelf life of a product solely based on customer requests?
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