Mock traceability route from a customer
DEAR ALL,
I have been asked to run a mock tractability route from a customer. I have all the documents received raw material but a delivery note document doses not exit into our procedure . If the customer gives us the bar code I find all the info's that wants
How shall i handle the issue ? which is the best possible answer?
So you don't have any form of shipping documentation? How do your customers know what they are receiving? Better yet how do you know what you are shipping them. If you have the bar code and it can give you that information then that will work. But how often do you change your bar code? Could someone give you a bar code from a year ago that matches the current one?
Hi adamperry
Look my answer below your questions
shipping documentation?
Yes we have shipping documents
How do your customers know what they are receiving?
there is analytical details into the delivery not
But how often do you change your bar code?
Yes receive the labels from a company
Could someone give you a bar code from a year ago that matches the current one?
yes we could trace the product a year
The issue is when we load the products we do not scan them (we do not have ) so to known which label product is on the delivery note .
We count only the total products . when loaded
thank you
Hi Jaskaran17
no , there is not FiFo into the plant :(
Hi Jaskaran 17
Thank you for your answers.
Its impossible to trace this products since there is not any process for that.
Its a high volume of products .
My question is how to handle the mock audit ?