Tom Peters

Tom Peters Quotations:

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Celebrate what you want to see more of.

Communication is everyone's panacea for everything.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Give a lot, expect a lot, and if you don't get it, prune.

If a window of opportunity appears, don't pull down the shade.

If no one is pissed-off with you then you are dead but just haven't figured it out yet.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

Test fast, fail fast, adjust fast.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

What about another Peter....Dr Laurence J Peter who said:

"In a hierarchy every employee tends to rise to his level of incompetence"

and

"The work is accomplished by those employees who have not yet reached their level of incompetence"

I love it.

I only hope I've got further to go.