Can anyone assist me with a customer complaint trend analysis document
Started by gugulethu, Dec 11 2019 07:23 AM
Can anyone assist me with a customer complaint trend analysis document?It has come up in an audit that customer complaints trend analysis is not implemented. I am not sure on how to respond to the question and what CAPA to implement. Kindly advise.Thanks
Customer audit as internal audit?
Preliminary Steps to Hazard Analysis
Preliminary Steps to Hazard Analysis
Defrosting / thawing of sample for analysis
CCP and Preventive Control in the same Hazard Analysis
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I suppose it all depends on how you document your customer complaints.
Using Excel and standard terms for the particular complaint would make it fairly simple to then create Pivot Tables/Charts from your complaint data.
See the attachments for a suggested format for your Excel Worksheet and an example of one of the resultant charts.
Marshall
Attached Files
Basically, the questions are; are the number of legit complaints increasing over time? If so, why? And what can be done to reverse the trend?
Customer audit as internal audit?
Preliminary Steps to Hazard Analysis
Preliminary Steps to Hazard Analysis
Defrosting / thawing of sample for analysis
CCP and Preventive Control in the same Hazard Analysis
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