Can anyone assist me with a customer complaint trend analysis document
Started by gugulethu, Dec 11 2019 07:23 AM
Can anyone assist me with a customer complaint trend analysis document?It has come up in an audit that customer complaints trend analysis is not implemented. I am not sure on how to respond to the question and what CAPA to implement. Kindly advise.Thanks
Customer Request for 'Fresh' Honey Statement for Canadian Regulations
Shelf Life: Frozen to fresh to customer
Preparing Gap Analysis for New ISO TS 22002:100 and 22002:1
Request for Raw Material Hazard Analysis Example – Chemical and Microbial
Co-Manufacturing with Kosher Supervision – Hazard Analysis
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I suppose it all depends on how you document your customer complaints.
Using Excel and standard terms for the particular complaint would make it fairly simple to then create Pivot Tables/Charts from your complaint data.
See the attachments for a suggested format for your Excel Worksheet and an example of one of the resultant charts.
Marshall
Attached Files
Basically, the questions are; are the number of legit complaints increasing over time? If so, why? And what can be done to reverse the trend?
Customer Request for 'Fresh' Honey Statement for Canadian Regulations
Shelf Life: Frozen to fresh to customer
Preparing Gap Analysis for New ISO TS 22002:100 and 22002:1
Request for Raw Material Hazard Analysis Example – Chemical and Microbial
Co-Manufacturing with Kosher Supervision – Hazard Analysis
Customer Audit Eligibility: Minimum Requirements & Best Practices
Hair and Beard Covering Risk Analysis for Packaging Facilities (BRCGS Issue 7)
Can Data Cutoff Dates Differ for Audits vs. Internal Analysis?
Expired Inventory - setting a new assessment on positive microbial analysis and organoleptic inspection results
Unexpected Nutritional Label Variances from Water Addition: Root Cause Analysis