Can anyone assist me with a customer complaint trend analysis document
Started by gugulethu, Dec 11 2019 07:23 AM
Can anyone assist me with a customer complaint trend analysis document?It has come up in an audit that customer complaints trend analysis is not implemented. I am not sure on how to respond to the question and what CAPA to implement. Kindly advise.Thanks
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I suppose it all depends on how you document your customer complaints.
Using Excel and standard terms for the particular complaint would make it fairly simple to then create Pivot Tables/Charts from your complaint data.
See the attachments for a suggested format for your Excel Worksheet and an example of one of the resultant charts.
Marshall
Attached Files
Basically, the questions are; are the number of legit complaints increasing over time? If so, why? And what can be done to reverse the trend?
Unexpected Nutritional Label Variances from Water Addition: Root Cause Analysis
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CCP and Preventive Control in the same Hazard Analysis
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