What's New Unreplied Topics Membership About Us Contact Us Privacy Policy
[Ad]

Do we need target date and completion date on the complaint form

Started by , Jan 25 2021 03:33 PM
1 Reply

I've recently changed the layout of my complaint form and I've just realised I have removed the boxes I had on the previous complaint form regarding the target date of completion and the actual date of completion. I can record these in my monitoring form instead, but do I actually need to for BRC?  I can't see anything in my standard, but I have lost a lot of brain cells in the last year!

Share this Topic
Topics you might be interested in
Date Coding Inner Pouches vs. Retail Boxes: Compliance with Labeling Laws Food Safety Policy Date – Should It Be Updated Annually Even If Unchanged? Best Before Date Format for Fresh Pork in Canada – Numeric or Alphanumeric? Chill and Frozen Date Labelling Management degree completion
[Ad]

3.12.1

All complaints shall be recorded and investigated (including root cause analysis) and the results of the investigation documented.
Actions appropriate to the seriousness and frequency of the problems identified shall be carried out promptly and effectively by appropriately trained staff
 
That clause is conformed as long as you can show you took measures promptly (by target date) and they worked effectively (by completion date) since it doesn't specify where.

However, a record can act like a diary which other people read and get the idea of situation. I think the principles of writing and documentation apply here. Putting necessary information (eg. deadline & accomplishment on a complaint handling file) as much as possible is a way to respect readers. In this case, the auditors may not have to browse so many documents and the auditing would go smoother.


Similar Discussion Topics
Date Coding Inner Pouches vs. Retail Boxes: Compliance with Labeling Laws Food Safety Policy Date – Should It Be Updated Annually Even If Unchanged? Best Before Date Format for Fresh Pork in Canada – Numeric or Alphanumeric? Chill and Frozen Date Labelling Management degree completion Complaint and return investigations and E-Commerce distributors Consumer Complaint Reporting Software Non-Conformance vs. Customer Complaint Reports Filing a complaint as a whistleblower Ingredient statement when using a dry form of an ingredient