Closing Corrective Actions
When should you closeout corrective actions? Is it immediately after the correction is made or it after the verification step?
It is before, because the verification step is verifying if the ca was done.
When the corrective action was completed.
When should you closeout corrective actions? Is it immediately after the correction is made or it after the verification step?
Not sure on your details of the questions, but I can share the following and hope it helps.
At my previous and current workplace we generally go through the following flow:
1. Auditor found a nonconformity and issues a Nonconformity Request (NCR) form to the auditee, stating everything that describes the nonconformity (i.e., the relevant standard clause violated, criticality, related procedures not followed, location, activity during detection of nonconformity, nature and scales of nonconfirmity etc.)
2. Auditee performs correction that eliminates the nonconformity (usually immediately; e.g., if found a burrow as potential pest harbourage, the correction is to remove it by filling it to close it up immediately).
Auditee performs root-cause analysis (usually takes time; e.g., Why no one detected this nonconformity? How or why did it occur? Is it due to lack of awareness? Lack of procedure? Lack of implementation? Why no implementation? ... etc. until root-cause is identified).
Auditee lists corrective actions to eliminate the cause of nonconformity.
Auditee states the above on the NCR as a reply to auditor, with Target completion date of corrective actions.
3. Auditor verify A) that correction is done, and the B) (after the target completion date) that corrective actions are implemented effectively.
If verification is satisfactory, then only the auditor will close the NCR.
Hi Connieb, Not sure the exact context you are referring to for closing the corrective action.
The process is something as follows:
1. Non-conformity is identified
2. Correction is made,
3. Determine what caused the non-conformity - RCA
4. Determine the corrective action for the identified non-conformity.
5. Implement the corrective action.
5. Verify the effectiveness of non-conformity.
6. Close the identified non-conformity.