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Question about requirement 3.4.5 BRC Packaging

Started by , Feb 19 2021 10:00 AM
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Hello, 3.4.5. "A specification review process shall be operated where the product composition or characteristics change or at an appropriate predetermined interval. Reviews and changes shall be documented and communicated to the customer, where required.
Any changes to existing agreements or contracts shall be agreed, documented and communicated to appropriate departments. How do you interpret this requirement? I have a documented system for when I review technical data sheets and declarations of compliance. My question is where it says that the revisions shall be communicated to the customer. Whenever I make revisions, do I have to send the revised documentation to the customer?  Thanks in advance for your collaboration!

 

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There are many permutations of products and customers so it is not easy to be exact.

 

If you make a product which is designed for a specific customer, then yes you should communicate any changes.

 

If it is a generic off-the-shelf product sold under your own name, it is less clear. It may be that you publish your specifications on your website or catalogue in which case they can be changed and communicated relatively easily. If you do not have this option it is difficult. You may sell through distributors and not know the identity of the customer. 

 

The clause uses the term 'where required' and this does give you a bit of freedom

 

The line that I would take is that if the change has an impact on how the product is used (eg changes to tensile strength, opacity, friction, legality etc) you should inform the customer where you know who it is. 

 

If it is a food contact material, it may that you need to redo and resend Declarations of Compliance as well.

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