USDA Inspector Issues

This morning, our sales person used up the USDA Inspectors Ice packs that she uses for monthly samples, when the Inspector confronted the salesman, he began yelling at her, she called her Frontline Supervisor who has threatened to pull Grant of Inspection.

this is not the first the Frontline Supervisor has threatened to do this.

what recourse do i have?

can i file a complaint?

any advice will help

thank you

Someone needs to talk to your sales guy, STAT!

Get your sales guy to keep his hands off the USDA stuff.  And for goodness sake, don't yell at them!  

I agree with Setanta. Keep extra ice packs or create a USDA spot only.

This is on your sales guy. Not a battle worth fighting your inspector about.

Thank you all for your advice, i wrote up the salesman and did create a dedicated location for the Inspector to keep her ice packs.

truly a battle not worth fighting. 

Why is this salesperson still employed by your company? If the higher ups in my company got a whiff of someone doing that to an inspector (regardless of what agency), that person would be promptly walked out. Full stop. 

We have a strict "don't touch USDA stuff" law.  Anything owned by them is not to be touched.  We ran into a similar issue when our office manager opened the mail for the USDA that was showing up for their policy guidance and things like that.  USDA was VERY upset and we had to spend a lot of time talking him down from his concerns.  If it says "USDA Use Only" or "Attention USDA."  We put it on his desk and walk away.  Immediate discipline follows otherwise.

If someone yelled at the USDA... we would have to let them go.  If for nothing else than to salvage the relationship with them.  They are on four-month duty rotations but the reputation would follow us.

Cheers!