Misprint on Nutrition Fact Table listed Iron as 2g instead of 2mg
Hello friends,
I was hoping to get some input from the quality community on this. We just printed boxes for our first run of a new product, 30,000 boxes, and when we get them, we see that we had a tiny misprint. Our Iron is listed as 2g instead of 2mg. I am wondering if anyone knows the best way to approach solving this? I think it's probably best case scenario that it is over-stated, since the reality is it is lower, so we aren't going to poison anyone with iron toxicity or something.
We can't afford to throw them and reprint. It was our mistake, we missed that it said g and not mg, so not the printer's error.
We could possibly get sticker labels and relabel every single box, but that will be time-onerous and costly.
The next print of boxes is about two to three months away, so we absolutely need to use these boxes one way or another.
Does anyone have any experience with this, a misprinted nutrition facts label? If it is for iron, not an allergen or something, is it recall-worthy by the CFIA? Or is there another way to handle this, like just being able to ... I don't know, do a press release?
Thank you so much for your input, everyone.
It seems like a sticker re-label would be the most convenient option. I'm not up to speed on Canadian labeling regs, but if you use a very strong sticker I think you could correct the nutritional facts panel that way. Perhaps Canadian users here could confirm the acceptability of that option. Your labels need to be truthful, so simply releasing the product with incorrect information would not work. A press release may get the word out, but imo that would hurt your company image much more than simply doing the work to re-sticker it. This is why it's important to have a robust label-design vetting process! Errors like this should be caught through a multi-stage review of each new label revision.
It may take some overtime, but I would re-label. If you're set up for it, and you assume it takes let's say...10 seconds to label each unit and pack it into its case again, you're looking at roughly 80-85 labor hours of work. That figure could be refined once you see how long it truly takes to apply the sticker and pack the unit back up.
I agree on the cover up label. Its best to fix the issue than letting it go knowing it had an error. To avoid future issues, I would recommending using a nutrition software for calculations and exporting straight from the program so there are no manual errors and I echo what Brothbro said above about having a label verification process.
Tough spot to be in, hope all works out.
You will need to relabel.
Hi NFTbungle,
:welcome:
Welcome to the IFSN forums
Bite the bullet and relabel.
Make sure that you have a system of approval/sign off for labels in the future.
Kind regards,
Tony
A) relabel over the nutritional panel
B) reach out to CFIA to discuss------because of the size of the error on the NFT you could be in a recall position if you really want to use all 30000 cartons-it's wise to reach out to them
C) make sure you have a 100% true and compliant version of the NFT to verify against (i.e. provided by the lab that performed the analysis)
https://www.albertah...nfs-ng-iron.pdf this link shows the daily recommended amount/day to show the gravity of this error