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Managing Customer Audit Dates: Seeking Advice on Rescheduling for Convenience

Started by , Feb 20 2024 09:20 PM
5 Replies

In our company, we undergo random facility audits by our customers approximately once a year. Occasionally, the dates they propose coincide with our busiest times. Is it acceptable to refuse their suggested date and propose a more convenient one for us?

 

 

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Absolutely you can and should under that circumstance.

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Yes.  You have the right to say when a date doesn't work.  Maybe provide them with blackout periods.

Yes, just have a list of dates that work for you ready. A reasonable customer will understand, and if there are any dates you cannot do request them as blackout dates.

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Many of the customer agreements we receive will state we will allow them to come audit us, or send in a 3rd party auditor.

 

We have taken to adding the statement that they can audit us at a mutually agreed upon time/date and if they want a 3rd party audit it will be at their expense. Mind you a number of our sites are GFSI/BRC certified or at least AIB inspected so we are already incurring the expense of a 3rd party audit.

Rescheduling of audit is advisable & more pragmatic approach on the issue.


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