Non-Conformance vs. Customer Complaint Reports
Started by Cheese89, Nov 15 2024 08:07 PM
Hello,
I'd like to understand the situations where NCRs need to be filled out. In my company, we have two different forms: one for customer complaints and another for NCRs. My question is whether both forms should be completed for a customer complaint.
BRC Non-Conformance: Are Ear Gauges Considered Prohibited Jewelry in Non-Food Handling Areas?
Can we use a customer audit as part of our internal audit program under SQF
Virtual Customer Audits - how to share documents securely?
Customer Request for 'Fresh' Honey Statement for Canadian Regulations
Shelf Life: Frozen to fresh to customer
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Hi JESLINJOSEPH44
Ensure corrective action elements are included (to be completed when applicable) in your customer complaints form and just use one form or the other.
No point in duplicating your workload.
Kind regards,
Tony
BRC Non-Conformance: Are Ear Gauges Considered Prohibited Jewelry in Non-Food Handling Areas?
Can we use a customer audit as part of our internal audit program under SQF
Virtual Customer Audits - how to share documents securely?
Customer Request for 'Fresh' Honey Statement for Canadian Regulations
Shelf Life: Frozen to fresh to customer
SS 4.3 – Help with Preventive Action for Risk Zoning Non-Conformance
Customer Audit Eligibility: Minimum Requirements & Best Practices
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Customer Requests No Foaming on Feta Cheese Containers – Is That Okay?
Missed Gluten Tests Due to Supply Issues – Does This Require a Non-Conformance?