Non-Conformance vs. Customer Complaint Reports
Started by Cheese89, Nov 15 2024 08:07 PM
Hello,
I'd like to understand the situations where NCRs need to be filled out. In my company, we have two different forms: one for customer complaints and another for NCRs. My question is whether both forms should be completed for a customer complaint.
Customer Requests No Foaming on Feta Cheese Containers – Is That Okay?
Missed Gluten Tests Due to Supply Issues – Does This Require a Non-Conformance?
Is Customer Feedback Required for Measuring Food Safety & Quality Culture?
Handling customer complaints
Is it possible to extend the shelf life of a product solely based on customer requests?
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Hi JESLINJOSEPH44
Ensure corrective action elements are included (to be completed when applicable) in your customer complaints form and just use one form or the other.
No point in duplicating your workload.
Kind regards,
Tony
Customer Requests No Foaming on Feta Cheese Containers – Is That Okay?
Missed Gluten Tests Due to Supply Issues – Does This Require a Non-Conformance?
Is Customer Feedback Required for Measuring Food Safety & Quality Culture?
Handling customer complaints
Is it possible to extend the shelf life of a product solely based on customer requests?
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