Is Customer Feedback Required for Measuring Food Safety & Quality Culture?

Hi, I'm not sure if it's a translation issue but that sentence:

"There is not employee feedback to measure the awareness of quality and food safety from customer"

It doesn't really make sense to me.  What I suspect might be meant is that the employees don't understand or can't show they understand the impact they have on the quality and food safety experience of the customer and consumer. 

Food safety culture is generally around the culture within your site and how that impacts on the behaviours and compliance of your staff.  It might be valid to ask some of the retailers or customers you work with regularly what their views are on how you're progressing but I wouldn't include this as a big part of my plan.  What I might include is some lagging metrics to prove the outputs of my culture plan which might include consumer complaints and audit scores.

BRC Clause 1.1.6 requiring a confidential reporting system.  This should be a comment box will employees can anonymously report concerns to management.  

BRC Clause 1.1.2 requires that management will have a plan for food safety and quality culture.  This requires a way for management to receive feedback from the employees and a way to measure whether the plan was effective.  This can be done with an employee survey.  It can ask employees to rate the food safety culture, and training.  The survey can also ask questions to see if the employees know specific information about the company's food safety plan.  This survey should be anonymous.