Tracability from showroom floor

We are trying to streamline our show room sales process, and I've been asked to justify the need to document lot #'s on all items sold through the show room . 

Our show room is in the front of our processing facility. We track lot #'s going out for bulk and online orders, and what products were put into the show room, but do we need to track customer information for items sold through our showroom? 

    How is our showroom different from a grocery store? 

What about for clearance / discontinued items? 

We are trying to streamline our show room sales process, and I've been asked to justify the need to document lot #'s on all items sold through the show room . 

 

Our show room is in the front of our processing facility. We track lot #'s going out for bulk and online orders, and what products were put into the show room, but do we need to track customer information for items sold through our showroom? 

    How is our showroom different from a grocery store? 

    

What about for clearance / discontinued items? 

You need to be able to trace where every ingredient and material you received into your facility goes and I don't think the items you sell in your showroom are any different than what you would send out to your customers from your own shipping department.

Unless you do specific bulk catering orders, I don't think it's necessary to track customer/consumer information.  

Your showroom sounds just like a grocery store.  We produce items for one grocery store banner and we have a record of what is shipped to each store but after that we don't have a record of the sales.  That information is available to us upon request if we need it for recall reasons but other than that we don't keep sales records.

With your clearance and discontinued items you still need to track the ingredients in them so I would say the same traceability would apply to those items as well as your regular items.

We have the retail shop set up as a customer - its a completely separate entity and thus follows tracking like all other customers have. easy peasy.