Customer Service Rocks
Started by Simon, Aug 01 2004 08:19 PM
Customer Service Rocks
By Barton Goldsmith, Ph.D.
In all businesses we have four types of customers. First we have our new customers, who we give most of our attention to. Second are our current customers, who we maintain, but don't go out of our way for because we feel that their business is "safe". Third are our past customers, people who no longer do business with us, and fourth are those who are not our customers yet.
Let's focus on the third type of customers - those who have gone away...
Read Full Article
Rather apt (wouldn't you say) considering the food safety complaints we've been discussing on the forums recently.
Regards,
Simon
By Barton Goldsmith, Ph.D.
In all businesses we have four types of customers. First we have our new customers, who we give most of our attention to. Second are our current customers, who we maintain, but don't go out of our way for because we feel that their business is "safe". Third are our past customers, people who no longer do business with us, and fourth are those who are not our customers yet.
Let's focus on the third type of customers - those who have gone away...
Read Full Article
Rather apt (wouldn't you say) considering the food safety complaints we've been discussing on the forums recently.
Regards,
Simon
How much do you investigate the customer complaints?
Customer Audit Eligibility: Minimum Requirements & Best Practices
Can we use a customer audit as part of our internal audit program under SQF
Virtual Customer Audits - how to share documents securely?
Customer Request for 'Fresh' Honey Statement for Canadian Regulations
[Ad]
GOAL!
Charles Chew
Charles Chew
How much do you investigate the customer complaints?
Customer Audit Eligibility: Minimum Requirements & Best Practices
Can we use a customer audit as part of our internal audit program under SQF
Virtual Customer Audits - how to share documents securely?
Customer Request for 'Fresh' Honey Statement for Canadian Regulations
Shelf Life: Frozen to fresh to customer
Customer Requests No Foaming on Feta Cheese Containers – Is That Okay?
Is Customer Feedback Required for Measuring Food Safety & Quality Culture?
Handling customer complaints
Is it possible to extend the shelf life of a product solely based on customer requests?