World Class Complaints Management System
Started by Jaynie, Feb 29 2012 09:46 AM
Can anyone recommend a 'World Class' complaints management system? Im looking for a system that could be described as best practice to benchmark against. I would also like to find a really good system for getting to the root cause of complaints also in order to get the best corrective actions!
World Food Safety Day, June 7th, 2023
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Can anyone recommend a 'World Class' complaints management system? Im looking for a system that could be described as best practice to benchmark against. I would also like to find a really good system for getting to the root cause of complaints also in order to get the best corrective actions!
Jaynie,
I am presently implementing ISO 10002, it is specifically for complaint management.
Have a look at the attachment I include, it will give a good idea of the content.
Good luck!
Tamale
Jaynie,
I am presently implementing ISO 10002, it is specifically for complaint management.
Have a look at the attachment I include, it will give a good idea of the content.
Good luck!
Tamale
Presentation - iso 10002 (2).pdf 853.16KB 207 downloads
3 Thanks
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