Root Cause Analysis to Ensure Continual Improvement
Root Cause Analysis to Ensure Continual Improvement
Ruth Bell, Senior Consultant, AF Associates
This Live Webinar is taking place: 09 January 2015 - 03:00 PM - 04:00 PM GMT
In this webinar you will learn techniques that will help you get to the root cause of problems in order to identify preventative measures and drive continual improvement. Root Cause Analysis is a method of problem solving that tries to identify the root causes of faults or problems, and is a useful technique to adopt to investigate non conformances raised at audit or as a result of incidents. A root cause is a cause that once removed from the problem fault sequence, prevents the final undesirable event from recurring. RCA uses a number of techniques to get to the root cause of the problem and in this way preventative measures can be identified and implement to prevent the problem recurring, along with the benefit of contributing to continual improvement.
If anyone has a question you would like answering during the webinar you can ask here.
You may also ask in the webinar.
Let me know if you are attending later today...we have 1,100 registered.
Not sure how many will turn up this afternoon. I think 300 would be a good result.
Good luck with today Simon, I know you've worked hard to arrange these, and it is much appreciated.
Caz x
I am planning on attending.
I had an appointment pop up, but I'll be checking it out after it is uploaded to the web. Good Luck!
Martha
It's soon right? Like 20 mins?
It was a great webinar, Simon!
Audio and visual were very good. Better than on some internal webinars from the CB I am working.
Keep on the good job!
Great show Simon! (and Ruth!)
I agree with Madam A. D-tor, audio and visual were amazing.
And I got a certificate :sleazy:
So here is my question, Are others using Root Cause / Corrective Action as a KPI? If yes, How? (What graphics are being used to communicate) What data is being used to plot improvement?
Number of RC/ CA investigations that occur Monthly? Quarterly? Annually?
Timeliness of Completion of investigations?
Internally / Externally Initiated investigations?
Resources spent of RC/CA investigations?
Edit** Review of RC/CA for recurring issues?
Only got to see the last 15 minutes, but what I saw was great. Did a save-as for the certificate so I have it on my computer. I'll watch the first part when it is put up on the site.
Great program, super series!
Thanks, Simon, for putting it all together. :biggrin:
Martha
Dear Simon / Ruth,
Excellent presentation and a mellifluous speaker(s).
The tabs were somewhat bewildering but superb video/audio.
Rgds / Charles
Great show Simon! (and Ruth!)
I agree with Madam A. D-tor, audio and visual were amazing.
And I got a certificate :sleazy:
So here is my question, Are others using Root Cause / Corrective Action as a KPI? If yes, How? (What graphics are being used to communicate) What data is being used to plot improvement?
Number of RC/ CA investigations that occur Monthly? Quarterly? Annually?
Timeliness of Completion of investigations?
Internally / Externally Initiated investigations?
Resources spent of RC/CA investigations?
Edit** Review of RC/CA for recurring issues?
KPI for RCA at our company is no less than 3 but with a target of 5 per month. It's starts to get a little difficult to maintain over some time because sometimes they do overlap. We review what's left open once a week.
I attended the webinar, but had another appointment at the very end. How do I get my certificate? We are BRC certified and I think it would make a good impression as he suggested the "5 Why's" for our NC last audit.
I attended the webinar, but had another appointment at the very end. How do I get my certificate? We are BRC certified and I think it would make a good impression as he suggested the "5 Why's" for our NC last audit.
Go here, the link is on the right side. You will then see the certificate as a picture, just right click and do a Save-as.
http://www.ifsqn.com...nsor-offers.php
Martha
Thanks all for attending, feedback was amazing. Looking forward to this Friday. From the 57 pages of chat logs :woot: below are some of the questions and comments related to the webinar subject. Please feel free to discuss and answer the questions between members and I will ask Ruth to look over the thread and give her input also
By the way and email will be sent shortly to all registrants with slides, recorded video etc.
HOSAM
Which department should have responsible to do RCA?
HOSAM
Did only the fish bone the only technique to identify the RCA?
Muhammad Ali
Poka yoke is preventive approach.. Is it also consider for root cause analysis? If yes then how?
Rajnish
What is difference between corrective and preventive action?
Paul
During an audit what are you looking for that a plan is in place and being worked on or having it completed?
Muhammad Ali
Can you please differentiate the continuous and continual improvement and is root cause terminologies support to select above the two one?
Bruce
Is it possible to ask too many whys?
Lexter
Is RCA effective to give answer in high turnover rate of employee?
Alia
What is better 5 whys or cause and effect?
Rose Fox
Is there a cut off date for determining plan is effective?
Ruben
You have a piece of cheese. Employee opens door and leaves door open. Reminding people to close the door or putting a sign up will not completely fix the issue. People will ignore/forget. Put a latch on door that will close door at all times.
Jose
How do you determine if the team have a culture work problem?
Bruce
Is it possible to ask too many whys?
Alia
What is better 5 whys or cause and effect?
Amalia
How do you do a process of elimination with the 6 bones from Ishikawa? Voting of the group for the most probable cause?
Martha
there are times that human nature is the final reason that people have not followed their training, sometimes people make a decision not to comply at that time
Colleen
Training is almost always part of the corrective actions!!!!
Sheetal
What happens if the root cause analysis genuinely suggests that human error was the cause e.g. an experienced member of staff forgot?
Erika
What if the problem is identified much later than the problem occurred and information regarding the circumstances of the problem is limited?
Ruben
As far as telling people to do something sometimes firms have to make a true corrective action and invest in engineering controls.
Robert
When would you avoid using RCA?
Tammy
I agree with Steve Sunderland! Employee error is our biggest problem. Even when trained, they look for short-cuts and the easy way!
rajnish
What is the procedures to find out the root cause of any problem in food industries?
Melody Farahani
When would you avoid using RCA?
chandan
@steve: Design can be also an issue
Rose Fox
Is there a cut off date for determining effectiveness of a program?
Izundu Sidney Ilechukwu
Is there any situation where 5Whys are not suitable for analyzing & identifying the RCA, if there is which other method can be deployed?
Saba zareen
I do rootcause analysis to find out the main reason . Some times it becomes so difficult to identify.
Barbara
If Senior Manager is reluctant in doing Root Cause Analysis what do you do?
Sheetal
Sometimes the root cause analysis leads to huge investment e.g. a change of technology; should monitored corrective action be used in the meantime?
Tracie
Is there any specific reason for using the fish bone rather than the 5 whys or vice versa
Laura Alvarez
DO ALL THE CURRENT SAUDIT STANDARDS REQUIRE THIS SPECIFIC TOOLS FOR PROBLEM RESULTION?
Waheed Hassan
I always divorce myself from the investigation so i cannot influence the outcome
Steve Sunderland
Often times human error is the root cause and training is performed to correct the error but it seems every once in a while the same concern repeats. We have annual training covering prerequisite programs and procedures but once in a while an employee just make an error.
MOE
How I can analysis the root cause in the different complaint process ex food complain ( production level- restaurant level Call center) ???
paul
Always include the line operators and senior managers on a corrective action team.
Martha
Could there be more than one root cause?
Laura Alvarez
IN WHAT CASES FISHBONE IS MORE RECOMMENDED THAN 5 WHYS? MAYBE FOR MORE COMPLEX ISSUES THAT AFFECT MORE DEPARTMENTS? WOULD BE OBTAINING SEVERAL ROOS CAUSES TOO?
Chris
Would I be correct in thinking it would be more logical to do the fishbone first and then ask the 5 whys for each of the identified causes?
Victor
One key item is assessing effectiveness after finishing CAP. What do you recommend?
Chandan
Is it majorly due to pre requisite problem?
Amalia
I enjoy to be annyoing with my Why´s!
Cameron
Best not to have too many from ops. Sometimes they are blinded by the obvious because they see it daily (That's the way we have always done it)
John
If it always ends up as a system problem how does that handle pure human error?
Murali Krishna Bujji
Wouldn't it also mostly lead to training issues of personnel?
looi
What is the optimal time to get the corrective action done? Can it be specified as an improvement objective?
Melody Farahani
When would performing a Root Cause Analysis become an over-kill?
MUHAMMAD SHAKEEL HANIF
What are diffrent root causes types
chandan
Team needs to be multi-disciplined chandan Is it due to improper pre-requisite?
MOE
How I can analysis the root cause in the different complaint process ex food complain ( production level- restaurant level Call center) ???
Allison
How many people?
paul
Manufacturing has to be on board to develop a team. If all they look at is the bottom line then product not meeting the customer agreed specification get's out.
Vivian Nguyen
Let's say there are two answers to the 3rd why reason (and there are more potential why's to be asked), do you recommend pursuing one branch and go all the way, or pursue both at the same time?
Michael Govender
Should get your food safety team involved
Christopher
Team needs to be multi-disciplined
chandan
Is it due to improper pre-requisite?
Bedel
Pls. another methods for RCA?
Waheed Hassan
I have asked 5 whys 20 times and got my lights out
Sheetal
What do you do if there are several root causes?
abel morel
How do you know or avoid thinking that the contributing factor is the root cause?
Sean
How do you get to the root cause if the people you ask respond with a lot of "I don't know"s?
philippa
In the 5 whys example, why did you not ask why the technical dept had not reviewed the cage??
Laura Alvarez
WHEN IS FISHBONE MORE RECOMMENDED THAT 5 WHYS? DO BOTH HELP TO GET SEVERAL ROOT CAUSES THE SAME WAY?
Orla
Will the fishbone always have the same headings?
Robert
How to avoid thinking a contributing factor was the root cause?
OUATTARA
Is it possible for one person to conduct alone the RCA, if not what is the composition of the team
Bruce
Where can I get further info on the 5 whys and fishbone analysis?
Humberto
I think that the Fish bone should have been shown with the same problem (cleaning) to show a complete analysis using both methods.
Loy
How do we know when to stop asking 'Why'?
Laura Alvarez
Great presentation. Do all the standards require an RCA program?
chandan
In processes of conducting the process of 5 whys, It can be quite a lengthy process and time consuming
Allison
In what ways can Root Cause be tracked as a KPI? (what method or information is most efficient in communicating Root Cause as a KPI?)
Sheetal
Do all the actions in the proposed action plan have to be completed within 28 days?
MOE
How I can analysis the root cause in the different complaint process ex food complain ( production level- restaurant level Call center) ???
Vivian Nguyen
Let's say there are two answers to the 3rd why reason (and there are more potential why's to be asked), do you recommend pursuing one branch and go all the way, or pursue both at the same time?
Adrian
Which problem solving technic recommend to use it in a service comp any?
RAJEEV
Is it a must that a fish bone has 6 bones
Sarah Matthews
Hi Ruth, The BRC food safety V7 does it amend anything relating to RCA or is it the same as V6? Thanks
Carrie Benton
I have honestly never heard of 5 why's but will not incorporate that into our customer complaints and such...this will be awesome!!!
Barbara
So root cause should always be done in a team discussion, not only by one person?
My favorite part was when Simon said "QA managers are supposed to be annoying" and my warehouse manager / cubicle wall share-er vocalized his agreement.
Also pretty interesting was learning to "steer" the 5 whys - in the past that approach often left me with "human error" as a root cause and re training as a corrective action. Most of the time the operators already know how to do something correctly, but something in the process is giving them an incentive not to follow procedure. So identifying that incentive is something we struggle with a lot; fishbone will help.
My favorite part was when Simon said "QA managers are supposed to be annoying" and my warehouse manager / cubicle wall share-er vocalized his agreement.
Also pretty interesting was learning to "steer" the 5 whys - in the past that approach often left me with "human error" as a root cause and re training as a corrective action. Most of the time the operators already know how to do something correctly, but something in the process is giving them an incentive not to follow procedure. So identifying that incentive is something we struggle with a lot; fishbone will help.
You made my day Magenta. :smile:
And glad you got something out of the webinar.
Cheers,
Simon
Go here, the link is on the right side. You will then see the certificate as a picture, just right click and do a Save-as.
http://www.ifsqn.com...nsor-offers.php
Martha
Also certificates are sent out in the follow-up pack to all registrants.