3,000 lbs tote of peanuts came with a tear in the tote - what to do?

The company I work for produces candy products containing raw peanuts. These peanuts are cooked to roughly 300 degrees to eliminate any concern of salmonella as part of our HACCP plan. We just received a shipment of peanuts from one of our suppliers this morning and one of the totes had a tear in it, exposing the peanuts.

What is the correct action to take in this situation in terms of documentation and corrective action? Any? Should the shipment have been rejected?

Thoughts?

Personally i would say reject it. Where did the tear occur? If you cannot answer that question and guarantee that the product is unadulterated what assurance can you give your customers that it is safe? Error on the side of caution is my thought. Does heat kill every bacteria, parasite, harmful for consumption chemical...

It should have been caught by warehousing staff and rejected.  Photos while it was still in the trailer would assist you in getting a refund from the vendor.  I would contact the vendor ASAP to see if they would be willing to take it back.

I agree 100% with Setana.  Anything that comes to our docks damaged is immediately rejected.  Never know what could have gotten into even the smallest holes.  Our warehouse guys keep a camera in their area in order to record anything like this before it comes off the truck.  

Thanks everyone for the feedback. I have put this tote of peanuts on hold and have contacted the supplier regarding the issue.

Hey Anoop,

This is a very old thread to necro.

You might want to open a new thread asking your question and give a bit more info (is it a new lot#, do you have an agreement with the supplier that they can reprocess product and redeliver, etc.)