Telephone Call Centres
Started by mikelond, Feb 19 2004 01:25 PM
Heres one to guarantee to raise the heckles.........................
This concerns the calling of automated call centres, where you are given a range of number options at each stage in order to direct you to the right area of the operation.
This in itself is not a major issue (for me, anyway)
However, what does really get me frustrated (may need a new emoticon for this!)
is when, after dialling in my full telephone number, including STD code, my account number, nine different options and having to listen to various strategically placed adverts for things while waiting, am I then, and only then, told that the customer service centre closed a half hour ago, and that I am to ring back tomorrow!
If these systems are so clever, WHY DON'T THEY TELL ME THE *%$?ing
Signed
Livid of Louth
This concerns the calling of automated call centres, where you are given a range of number options at each stage in order to direct you to the right area of the operation.
This in itself is not a major issue (for me, anyway)
However, what does really get me frustrated (may need a new emoticon for this!)
is when, after dialling in my full telephone number, including STD code, my account number, nine different options and having to listen to various strategically placed adverts for things while waiting, am I then, and only then, told that the customer service centre closed a half hour ago, and that I am to ring back tomorrow!
If these systems are so clever, WHY DON'T THEY TELL ME THE *%$?ing
Signed
Livid of Louth
NTL by any chance? I let it happen to me twice over about six months. I thought by the 2nd time they would have fixed the ridiculously annoying oversight.
On another related topic last night I got a call from an MBNA customer service rep or it may possibly have been a robot with no ears. Now the kids bathtime is not the best of times for me to receive a cold call about my finances, and as you can imagine my bull~#!" threshold was low. The guy in Calcutta didn't really stand much of a chance, especially as he got my name wrong.
Rough transcript of the conversation:
Me: Hello
Robot: Can I speak to a Mr Simon Tihipearly
Me: Who do you want to speak to?
Robot: Mr Simon Tihiperharly
Me: Speaking
Robot: How are you today?
Me: Fine thanks
Robot: That's good to know
Me: ?
Robot: And may I ask you if you understand the benefits of an MBNA Credit Card...blah, blah, blah. 0% bla,
Me: I'm not interested and I don't want to talk about it if that's OK
Robot: And may I ask do you have any other credit cards as MBNA offer....
Me: Brrrrrrrrrrrrrrrrrrr
On another related topic last night I got a call from an MBNA customer service rep or it may possibly have been a robot with no ears. Now the kids bathtime is not the best of times for me to receive a cold call about my finances, and as you can imagine my bull~#!" threshold was low. The guy in Calcutta didn't really stand much of a chance, especially as he got my name wrong.
Rough transcript of the conversation:
Me: Hello
Robot: Can I speak to a Mr Simon Tihipearly
Me: Who do you want to speak to?
Robot: Mr Simon Tihiperharly
Me: Speaking
Robot: How are you today?
Me: Fine thanks
Robot: That's good to know
Me: ?
Robot: And may I ask you if you understand the benefits of an MBNA Credit Card...blah, blah, blah. 0% bla,
Me: I'm not interested and I don't want to talk about it if that's OK
Robot: And may I ask do you have any other credit cards as MBNA offer....
Me: Brrrrrrrrrrrrrrrrrrr