Recall communication tool
Hello everyone,
I was wondering if any of you know of a recall communication tool that sends communication messages (phone, email and text messages) to all customers affected by the recall.
Regards,
Silvia
Are you wanting to add this to your mock recall plan? If so, how would you be able to confirm that each customer had received the communication?
I can understand wanting to simplify if you have a large customer base though.
We have a large amount of customers. The idea is to have a communication tool that delivers the message automatically to all the customers affected by the recall. If a person calls them by one by, he would never finish. Currently, in our procedure, we state that sales would do this task; however, we want this to be done by a system so sales people don't have to do it.
Please, hope someone knows about a tool that can do this.
Thank you,
Silvia
If you have an IT department, they should be able to figure out a mass email system, I would also call your telephone carrier, they should be able to figure something out as well
Sorry, I can't help with another system
I am already working with my IT department, and we are trying to find a solution together.
Thank you anyway Scampi.
Silvia
Hi Silvia,
You might consider checking out Safefood360's sub-forum on this site. They are FS Software specialists.
Hi,
in Germany we have an association driven platform where the contact data of crisis manager are collecetd and provided to registered members and non-members active in the food chain (https://www.bll.de/en/the-bll/cmdb)
Unfortunately this is a national solution until now but covers manufactureres, trade, authorities and it is not 100% because the membership is voluntary. It helps very much to keep the data up-to-date under responsibility of the member and changes are handled where they occur. Simple and low impact for everybody.
A mailing list can be created on the platform.
It was a lot of work over the last years to reach this status. For our suppliers (raw materials, packaging, contract manufacturers) it is since some years mandatory to become a registered member and to provide the data.
Due to the good experience this could be a good blue print for other "legally connetected" areas (Germany BLL -> Europe FDE) because recalls becomes more and more "gobal". So it could be very helpful and benificial for every company in a food chain to be a member but having only to take care that the own contact data are up-to-date. But in any case - there will be at all time some manufucturers which are resistant to all arguments. 100% will be a dream as long as this is voluntary and no official requirement.
Rgds
moskito
Attached Files
In Australia we have GS1 Recall that does exactly what you are looking for.
It works well and is not expensive.
The version I am familiar with is set up for the Australian recall/regulatory environment, however GS1 is an international organisation with a lot of reach (they supply barcodes) so I am sure they have a similar system in your country.
Hi,
As Karen mentioned, we have a system in Australia for immediate notification to all affected trading parties called GS1 Recall.
GS1 in the US do have a version of this system although I don't think it is as immediate as the Australian version. It's called Rapid Recall Express and you can find some details here: https://www.gs1us.or...-recall-express
Regards, Steve