Separate customer complaints and non-conformance procedure?
Started by Tracey Scott, Aug 07 2017 09:47 PM
Hi All
We have a simple quality & RMP System, that is all that is required for processing honey. I am working towards bringing it up to an ISO standard.
I have a Non conformance register & investigation form, do I require a separate customer complaints register or can this add into the non-conformance procedure.
Thanks
Tracey
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Dear Tracey,
You can do both.
ISO 22000 does not say that it has to be 2 registers.
If it fits your company to have non-conformities and complaints in one register, go ahead.
Make your ISO 22000 systems tailor made. Make it fits your company.
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