Traceability Systems - Help

Hi, 

I work for a small Tea company and we are working toward our 1st BRC food Safety audit although I fear our 1st one will be BRC V8. 

I am trying to fix and set up a really robust traceability system for our final customer orders as our products have a long shelf life and a batch of certain  final products can last along time (several months due to low order numbers). Basically we are selling stuff via the internet to the public and also larger orders to the food service. Both sectors can buy all of our products. 

We use the Sage software to process orders but if we change to a different batch in the middle of the day we cant be sure exactly which customers have got which batch so we just have to recall both batches if we were to do a recall. We have tried writing down the 1st customer to get the order and the last customer to narrow it down , but the customers in between we cant figure out exactly which ones they got. 

So I was just wondering if anyone has similar experience or could suggest a solution? 

Thank you :) 

Hi,

I'm guessing you must have some sort of paperwork where the tea is produced even if its weight and quality checks. Add a batch details check here and record what batch of tea they are on when they do their half hourly or hourly checks? You would then be able to narrow down by time the point at which the tea changed through the quality paperwork.

Yes - Maybe I am just over thinking this all! I have great traceability to when it is packed its the dispatching system that is letting us down. :( 

Thanks for all your help! :) 

Is there no way of linking batch numbers to customer orders? Don't you document which batches are sent to each customer?