Quantitative and Qualitative Objectives and Goals
Hello Everyone,
I am a Food Safety Coordinator (a supervisory role) in an SQF certified facility, however I am new to this role (barely 6 months).
I have been asked by my Manager to come up with 4 quantitative objectives/goals and 1 qualitative goal for the next year, 2022. Please, I need help coming up with a few and how to measure them. Thank you.
I suppose it all depends on what you produce, but some of the most obvious are:
1. Customer complaints per million units/pounds/etc.
2. Customer complaints for foreign material per the above.
3. Percentage of product out of spec (your criteria may vary)
4. Mandatory training completion percentage.
5. Percentage of PM's/Master Cleaning Schedule tasks completed.
Qualitative or quantitative, your KPI's should be meaningful and show, somehow, that your actual performance against goals that you have set are being met and are contributing to continuous improvement.
Marshall
For management standards, IMEX, auditors don't check if your objectives are reasonable, they want you to set targets and make actions against the results (success or failure). The NCs only come when one does nothing, like no objectives, no monitoring, no taking feedback.
In case of business perspective, it's a different story. Setting too low profitable objectives or failing once may disappoint shareholders/owners and they would replace the managers.
Exactly. You have to set goals and then determine if you are meeting them or not.
If you are not, you are expected to discern why.
Marshall
If I may add to Post #2 above:
DIFOT - Delivery In Full & On Time - This is a measure of deliveries made in full ( ie as per the customer ordered quantity) and on time ( ie as per the delivery time & date specified by the customer) as a percentage of total deliveries for the month. It is typical to have a target DIFOT of 98% or more.
Regards
Lakmal
Exactly. You have to set goals and then determine if you are meeting them or not.
If you are not, you are expected to discern why.
Marshall
Hi Marshall,
the auditor has asked us for a monitoring system, Do you know how to create one? or can you share a template monitoring system?
If you decide on your qualitative or quantitative goals, it can be as simple as reviewing those goals and your standing in relation to those goals on a "regular basis".
This is your "monitoring" system.
Let's say you have a monthly meeting where you discuss food safety/quality/whatever topics. Include a line item in that review to cover your agreed upon objectives and goals and where your performance is related to those objectives/goals. If you are meeting them, great. If you are not meeting them, there should be documented discussion about why the objectives/goals are not being met and what action plan is needed to meet them.
Marshall