Crisis Management Training

We were asked in our last SQF audit how the Executive Managers are trained in Crisis Management as part of our Business Continuity Plan. I have tried to find something on the FDA website and general google searches for a webinar or formal training protocol in circulation for this purpose. Does anyone have any resources for training an Executive Management Team on Crisis Management in the Food Industry?

Dear Jalvarado,

A mock recall will usually do the trick.
You can first give them an instruction of their own procedure,
Make sure their is a good report of the mock recall.
Also think of training the substitutes.

We were asked in our last SQF audit how the Executive Managers are trained in Crisis Management as part of our Business Continuity Plan. I have tried to find something on the FDA website and general google searches for a webinar or formal training protocol in circulation for this purpose. Does anyone have any resources for training an Executive Management Team on Crisis Management in the Food Industry?

Take you crisis plan and train your crisis team on the plan.

Take an element of your BCP and conduct an extensive "mock" incidient and train them this way.

You'll be all set.

The group I work for use a company called RQA Group to train and handle our crisis management and product recalls. They have offices world wide.

Regards

You may want to access the FEMA training website. Course IS-00100.FDA has training in Incident Command System with a bias towards food safety and defense. The course is free and takes 2-3 hours. This is the program I use to train our management staff.

MH

I have also had interactions with RQA. They have alot of courses in contingency management, recall, disaster etc and can tailor solutions direct for your company. I think they also have online courses through their training website (but you will need to have a look)

Thank you for the feedback.

I suggest you train from your policy.

Train to the policy and remember to conduct a "Proof of Knowledge" or test the participants to prove that they were trained. Crisis management is always unique to the plant location includes plant layout, emergency contact numbers for all law enforcement.

Be sure to clearly define your "crises" this could be recall, natural disaster, bomb threat or terrorist threat.

We include all these in out plan and supply controlled documents tot eh team members to have at home.

Hi jalvarado,
Best way to train the Executive managers is to circulate the Crisis Management Plan, plan a mock crisis and prior to actual mock crisis explain everyone how mock crisis is going to work. Prepare a good report and also complete training records following completion of the crisis.

Regards,

MM

We were asked in our last SQF audit how the Executive Managers are trained in Crisis Management as part of our Business Continuity Plan. I have tried to find something on the FDA website and general google searches for a webinar or formal training protocol in circulation for this purpose. Does anyone have any resources for training an Executive Management Team on Crisis Management in the Food Industry?