Integrated Crisis Management Planning
Integrated Crisis Management Planning
Steve Gruler, President & CEO, Global Quality Consultants Inc
This Live Webinar is taking place: March 20, 2015 - 03:00 PM - 04:00 PM GMT (11 a.m. EDT Start)
This session outlines the need for comprehensive crisis management planning. It addresses the lack of preparedness consumer products companies are accomplished in rapid crisis response. This session covers the critical elements and the functional benefits of a customized holistic plan. Attendees with gain key insights to the benefits of this impactful design:
- Multi-tiered cross functional teams (Based on a Companies management style, skills and culture)
- Crisis communication planning (Internal & External - Digital / Social Media, Common issues companies face)
- Addressing all perils (Staying current and proficient)
Topic related comments and questions from today's webinar.
Kenneth
Hi guys, I work in a food manufacturing industry, how relevant is ICMP? Is it related to recalls?
Sofia
How should you handle it if your company supplied the product with issue to another company ( i.e. A supermarket)
Paul
Where does a HACCP plan come into play?
Kimberly Trowers
Who handles a crisis if the source of the problem was due to an outsourced company which produces the commodity for your company?
Theophilus Fon Anyam
The maple leaf`s CEO`s message was clean, clear, concise. He addressed the issue directly and the media had nothing else to dig out from the event. He stated what happened, how they reacted and above all showed empathy to the affected families.
Paul
Did Kraft handle the recent recall correctly?
Muhammad Raza Ullah
Who is responsible to make these plans?
Martha
For a company that is extremely small (<50 total), who are not selling to consumers, and whose product has a limited impact on food safety, could a less formal plan work well?
Aliyu
In a food services company like hotels and restaurants, what are the common crisis or emergencies are they prone to?
Raman Kumar Sharma
Who should handle media at the time of crisis? QA Manger or higher management?
Muhammad Raza Ullah
Recovery plans should include control charts?
Miguel Acuña
What impact does Social media have?
Jude
Quick and honest communication in such matters is necessary before the Alarmist group go out there to put fear into consumer’s minds (Maple Leaf).
Martha
Proactive not reactive (Maple Leaf).
Krastina
The issue was traced back to the packaging machines cleaning (Maple Leaf).
Kimberly Trowers
And what it continues to do. They also went further to apologize and extend condolences (Maple Leaf).
Krastina
Tragic consequences though (Maple Leaf).
Kimberly Trowers
Clearly outlined the situation, some of the science what the company did to mitigate (Maple Leaf).
Martha
Never lie about a crisis, and get the information out before the bad press comes out.