Protecting less than truck load shipments from contamination
We have been subject to a complaint whereas our carrier transferred the two pallets of product we shipped to another trailer which was very dirty. The original trailer had been inspected and was clean.
Our client was not pleased at all as his product was sitting on a contaminated trailer floor.
My question is how do you control LTL ( less than truck) load shipments so situations like this do not happen?
Thank you!
Tamale
The challenge you have is that as soon as the shipment is out of your gates, there's not a lot you can do to control it. You need to have a contract which explains your requirements, and you can explain to your haulage company that you need to have clean trailers and explain that they might not wish to eat contaminated food, but ultimately all you can really do is wait for a customer complaint and take it up with the haulier.
You're probably best trying to build a relationship with the haulier than chopping and changing each time there's a problem, but that's about as far as it goes. It can be very frustrating. I recently visited one of our warehouse/haulage suppliers and found 3 birds nests. They weren't bothered as the product is sealed!
The challenge you have is that as soon as the shipment is out of your gates, there's not a lot you can do to control it. You need to have a contract which explains your requirements, and you can explain to your haulage company that you need to have clean trailers and explain that they might not wish to eat contaminated food, but ultimately all you can really do is wait for a customer complaint and take it up with the haulier.
You're probably best trying to build a relationship with the haulier than chopping and changing each time there's a problem, but that's about as far as it goes. It can be very frustrating. I recently visited one of our warehouse/haulage suppliers and found 3 birds nests. They weren't bothered as the product is sealed!
Hi Tamale,
I agree with BrunnyJim. You can't really control the load once it is out of your hands. You may need to have a talk with that carrier and explain what your requirements are.
We've had a similar situation involving repeat offenses and now things have taken a legal route.
QAGB
You need a letter of guarantee from your carrier and you should use only a HACCP certified carrier (erb, versa cold etc) You can find a list of approved carriers on the CFIA website. If they won't provide a letter of guarantee, find another carrier.
We ship LTL at all times and have not had an issue by following the above.
You need a letter of guarantee from your carrier and you should use only a HACCP certified carrier (erb, versa cold etc) You can find a list of approved carriers on the CFIA website. If they won't provide a letter of guarantee, find another carrier.
We ship LTL at all times and have not had an issue by following the above.
Scampi, can you send a link to the CFIA list, I cant find it on their website.
Thanks,
Tamale
http://www.inspectio...4=14&sub=SUBMIT
This is the list of registered cold storage facilities, in order to reprocess import/export these company's also voluntarily HACCP certifies the carriers
Start by using a certified logistical carrier - we don't have these problems, it just means you have to pay a little more.