Trending Root Cause Analysis for Continual Improvement
Trending Root Cause Analysis for Continual Improvement
Taking place:
Friday, August 19, 2016 - 03:00 PM - 04:00 PM UK Time
This is a 10.00 AM Eastern US Start
Presenter:
Ruth Bell, Senior Consultant, AF Associates
Webinar Overview:
As part of the continual improvement of a system, root cause analysis is an essential tool. As part of this it is necessary to understand how well any root cause analysis conducted is performing, however, many cannot answer this question for a variety of reasons. This could be due to variability in RCA approach, variability in the definition of success or inability to correlate results from completed RCA’s. This webinar reinforces the importance of root cause analysis as a technique to prevent recurring non-conformances and introduces the concept of trending results to confirm that RCA’s conducted and completed have had a positive impact on the businesses bottom line.
Unedited chat logs from today's webinar:
Thanh Thi : hello i from vietnam
Loni : Good Morning from Ohio!
Niesha : Good morning all from Jamaica
Patricia : Good morning from Guatemala
David : morning from Montreal
Daniela : Hello from Ireland
david : hello from england
Paul : Greetings and feleicitations from East Lansing, Michigan
Alejandro Bustamante : Hi from Collombia
Thiruvarangan : Hi every1
jaka Rey : Jaka
Roxana : hello from Romania
Leah : Good afternoon from Ireland
Amanda : Good Morning from Oklahoma
abdellah : Good afternoon from Casablanca
Pablo : Hi, from Venezuela
chaudhry imran : good afternoon from KSA
Ken Thomson : good afternoon from Ireland
Anna-Karin : Helo from Sweden
Nishad : Good Afternoon from Dubai
Natalia : Helo from Russia
Luis Aresta : hi from Portugal
Keith : Morning from Florida!
Sripriya : Good Morning from NY
Jacqueline : Good morning from Jamaica
silvia : Silvia Michanie from Argentina
Arinda : Hi from South Africa
Elizabeth : Hello from Canada
Kim PD : Hi from Nova Scotia Canada
reynaldo : hello from the Philippines
Simon Timperley : Please hold on the speaker is having audio issues.
Nadir : Hi good night
Blossom : Hi from Canada
Clinton Parchment : Hi everyone: Clinton- Jaamaica
Benjie RL : good evening all from Indonesia...
RAMESH : Hi from mauritius
Allison : Good morning from Pennsylvania
Rajesh : Hello from Toronto, Canada
Macadian Weir : Hi from Jamaica
edward : Hello from Qatar
Estelle Zimmerman : Good Morning from Milwaukie, Oregon/USA
Michael : Good morning from Jamaica
Nadir : HELLO I FROM SUDAN
Mark : hi everyone
Mario : Hello everyone from Monterrey Mexico
Sandra : Good morning from Jamaica
Thomas : Hello from Kenya
Anjala : Hi from Canada
Jose : good morning from Chicago
Fran : Hi from Canada
Mark : Hello from Kansas
Rachel : Hello from Scotland
Aisha : Hi from Trinidad & Tobago
Beata : Good morning from chicago!
Eric : Hello - Mineral Wells, WV, USA
Tamieka Sewell : Good morning from Jamaica
Alessandra : Hi from Italy!!
Tim : Hi from Minnesota
ali saral : HELLO FROM TURKEY
Chillida : MChillida Hello from BCNA Spain
Daniel : Hi house
NINFA BUCKNER : Good morning!
Christopher : Hello from Wisconsin - GO PACKERS
Kelly : Good Morning from Yakima, WA
chaudhry imran : Hi from KSA
Sheila : Good Morning from NY, USA
Mariana : Good morning from Santa Cruz California
Sammuel : Hello from Philippines!
Francisco : Hi From Mexico
Mahmoud Hassan : Good afternoon from Sudan
Ken Thomson : Hello from PestTrend in Ireland
NINFA BUCKNER : hi
lorraine leija : Good morning from Exeter, CA
Daniel : catching up from Lagos, Nigeria
chaudhry imran : its 5 PM here
Tadas : hello from UK
Emmanuel : Emmanuel
Robyn : Good morning from Dublin ontario!
NINFA BUCKNER : Hi! from Chicago Illinois.
Loni : Are we running late
Agnieszka : Hello from Poland
Yehia : Hi everybody, Yehia from Cairo
Signe : Hi from Denmark
Niesha : The presenter is having audio issues, that's what Simon said earlier
Mike : Good Morning for Milwaukee, Wisconsin
Simon Timperley : 2 minutes folks
chaudhry imran : admin as well preparing for sit tight
Arul kumaran : Hi from Arul
Michelle : Hello
Luisenrique : Hello from Puerto Rico
Natalia : Hello, Pablo
Pablo : Hi, Natalia
Ken Thomson : Can always depend on technology !!
janice mabey : Hi from Canada
Larry : Larry here from NSP Owasso, OK
Jema : Hi f, Nigeriarom Lagos
Sue Howlett : Hello from Reading!
Michelle : Good evening folks from phils
Sue : Hi from Wisconsin
Lola : Hello
KAREN : Hi from Little Rock, AR
Jennifer : Good morning from Idaho
super-tresmarias : nice evening from the philippines
Jema : Hello everyone! This is Jema from Lagos Nigeria
ALEXANDRA : Hi from incolnshire England
Nadir : HI EVERYONE I COULD SEE VIDEO
April : Good morning... North Carolina
Donnell Safforld : Hello from New York
Batten : Hi there from Cape Town
Aliyu : Hello, greetings from abuja, Nigeria
Tadas : why is it showing presenter hasnt started broadcasting yet
Joanne Sandford : Good morning from Toronto, Canada
super-tresmarias : no video here
Tadas : can everybody see and hear anything?
super-tresmarias : no audio as well
Jacinthe : Good morning from Quebec
Jennifer : Hi :D
April : Goood monring.... North Carolina
Estelle Zimmerman : no video here
Sue : Nothing yet
Alyssa : good morning from sunny New Mexico. I see no video either
Priyanka : morning!!
Lori : Good morning from NJ - USA
Christopher : No video and no audio
Jacqueline : No audio or video
reynaldo : hello from the philippines
erica : Hallo everyone from Zimbabwe
Alina : Helllo everybody from Siberia, Russia
chaudhry imran : 267 attendees
Robert : No video or sound
Simon Timperley : Having problems folks, bear with us
Arul kumaran : Is it started I sidnot get the update
Cindy : Hello from Tipp City, Ohio
super-tresmarias : ok simon
Bev : Thanks Simon!
maria lynn yee francisco : Hi everyone, maria lynn yee francisco, philippines here.
chaudhry imran : ok simon...take ur time
Jacqueline : Thanks Simon
Michelle : Good Morning from Minnesota USA
Keith : This happened last time???
lorraine leija : Thank you for the update Simon.
Rika Kemp : Good; now I am not late
reynaldo : hello from the philippines
super-tresmarias : hi maria lynn yee... wer are u in the phils?
Bladimir : Hola estimados
maria lynn yee francisco : I cant see any neither hear any sound.
Takudzwa Kufa : Hello everyone from Surrey UK
sandra : Hi from Tappan, New Nork
Michael : Thanks for the update Simon
chaudhry imran : marhaba
Adwowa : Good morning all
Bruce : Just as well our cars are not controlled by computers - but wait, that is happening now!
maria lynn yee francisco : Negro
Alina : Hello from Siberia, Russia
Bhaskar Mandal : Hi from Nigeria
chaudhry imran : hi alina
Narongchai : Start yet?
Jules : hello from Jules
Loni : I think it hasnt started yet
maria lynn yee francisco : Negros, sorry
super-tresmarias : not yet too
maria lynn yee francisco : My video is not working how about your?
Nicole Berzins : so are we still on?
super-tresmarias : ok ... from davao here
Nicole Berzins : Hello from lovely Denver
Mercedes : i'm having problems with video, too
Bruce : 10 minutes in _ you are going to have to make a call Simon
Alyssa : Simon posted: having problems folks, bear with us
Tadas : by the looks of it there wont be webinar today
Arul kumaran : Hi guys is it started
Edith : Bello, hete Edith from Uruguay
Mercedes : Hello from Costa Rica
Simon Timperley : Doing our best. If we do not get the presenter hooked up shortly I will have to postpone.
Afton : Good morning from Maine!!
David : what is the root-cause of the issue?
maria lynn yee francisco : super- tresmarias, where are you from?
chaudhry imran : maria not yet started
Simon Timperley : nice one david
super-tresmarias : @maria lynn... davao
Mercedes : Oh, i see
Fran : Haha David
FAYAJ : Hello from India
Alessandra : no problem simon
Jane : Hi! Good afternoon from Lagos, Nigeria
Thanh Thi : no video, too
Bruce : we might be all able to help after we hear the presentation
Robert : Worth waiting for
Alyssa : great humor David. I can tell you are in food safety. :)
maria lynn yee francisco : Hi simon, something is is not right, cant see you.
Chillida : Will wait your news Simon don't worry
Nicole Berzins : please don't have to cancel
maria : what time is starting
Filiz : Hı from Turkey, i'm in Thé middle of the sea right now amd waiting for the webinar
Christopher : Root Cause: the WebinarJam is jammed
reynaldo : hello super and maria lynn from manila
super-tresmarias : hi reynaldo..
maria lynn yee francisco : hi reynaldo
Christopher : Aliyu: we need to do fishbone chart
Milton DELGADO : Br
Aliyu : @Christopher: Why is it Jammed?
Jane : No video and sound yet
Mark : Delayed....
Arul kumaran : Hi is it ok now
Heather : Good morning from NY!
Mark : Delayed...
Carlito : Lito from Cebu, Philippines
maria lynn yee francisco : wow, happy fiesta super seems youre celeb., big event there.
Mark : So... A Quality Manager walks into a bar.....
chaudhry imran : 60 sec
Aliyu : Christopher: ok, got it, lets brain storm
Sachin Kumar : hi is it okk
super-tresmarias : agree maria
sara : Good Morning from Seattle
Mark : and says "OUCH!!!"
maria lynn yee francisco : Is it delayed, whats happening?
Alyssa : here we go!
Alejandro Bustamante : eyah!
sherri chatham : Aloha from Hawaii!!!
super-tresmarias : yes
Alejandro Bustamante : yeah
Alejandro Bustamante : sound and video on
Mark : Woohoo!
super-tresmarias : thanks simon
Marcelo : Hola
Atil : Hello from Turkey
Estelle Zimmerman : Awesome!
Luis Aresta : welcome
Aliyu : ahgh!looks like we are lucky
Joseph : howdy
David Levy : Shalom Everybody from ISRAEL !!!
Sachin Kumar : welcome every one
janice mabey : im not seeing anything
Sonia : Hello from Barbados
janice mabey : can anyone see anything?
Amanda : yes
Sachin Kumar : no
Mark : Hi Janice. It is working fine for me
Elizabeth : yes
Nadir : WELCOME
Fran : Yes
sandra : yes it's showing great
Pam : Hello from Dallas
Nicole Berzins : Hi Katherine ;)
JANICE : hi again
Estelle Zimmerman : audio, yes video went blank
Igor : hi from prague
Luisenrique : I just see that it is going to start in 60 seconds
Katherine : Hi Nicole!
Luisenrique : But I can't hear anything
Mark : It has started
Bruce : can you tap dance simon?
Sue : yes it started with both video and audio. try to reconnect
Nicole Berzins : Yes
min : yes
Amanda : yes
Luis Aresta : yes
Adwowa : yes
Alejandro Bustamante : yeah I see
Elizabeth : had started already
Estelle Zimmerman : yes
Aliyu : yes
Aisha : yes
carol : yes
Bev : Yes
Tadas : yes
Loni : yes
Mark : Yes can see it
Michael : Yes we can
Sue Howlett : yes
Larry Sanders : Yes
Sripriya : yes
Mercedes : Yes
ger meade : yes
Jannet : yes
Christopher : yes but expand
chaudhry imran : its a bit blurr
Estelle Zimmerman : yes
Fran : yes
Patricia : Blurry
mike : yes
Paul : Yes
Natalia : yes
Thanh Thi : Yes
ALEXANDRA : yes ican see
MARK : Mark Uganda- Yes
April : yes
Sonia : yes
Signe : yes
Roxana : no video and audio
Mike : Looks good here
lahcen : hi from montreal
Luis Aresta : audio ok but no slides
Leah : no slides
Fran : Roxana try hitting the reconnect?
Alyssa : simon, it went back to the logo
Niesha : Simon can we have the youtube site?
Luis Aresta : just the logo
Adwowa : Slide has not changed
Nicole Berzins : do you have the youtibe site
Ken Thomson : lost slide view in ireland
sandra : no slides
April : No slides
Thanh Thi : now, Just a logo
abdellah : no slide!
david : JUST LOGO
ALEXANDRA : just the logo no slides
Thanh Thi : no slices
Bruce : no slides
Patricia : No slides
Mark : no slides
Alejandro Bustamante : NO SLIDES TIM
Lola : I can't see any slides!!
Esther : Slides are not moving
Niesha : Thanks Chaudhry
Jules : no slides showing, just the logo
Mark : stuck on the IFSQN logo
Michael : need slides Simon
Daniel : I cant see the slides....waz up?
chaudhry imran : u welcom
Jacinthe : NO SLIDE
Signe : slides dont show
Nicole Berzins : still the logo on the youtube site
Ula : Good morning from Jamaica
Alejandro Bustamante : NO SLIDES
Takudzwa Kufa : No screens
Roxana : what can I do to see the presentation?
Niesha : No one can see it Roxana
Niesha : only logo
Mary : same
Andre Kutassy : Good Morning From BRAZIL!!!
Alejandro Bustamante : SLIDES ON!
Alejandro Bustamante : THANKS!
David : 5 Whys
Fran : Yes, using the 5 why's
Benjie RL : Why why analysis and Ishikawa diagram
Cathy Tavernier : 5 whys
KAREN : 5 whys
Natalia : 5Whys
ger meade : yes ..fish bone , 5 why?
Kim PD : 5 Why's; Fishbone
wladir : 5 whys
Mark : 5 whys. Fishbone
Mary : 5 why and 4 box
Kathy : We use the 5 Why approach
Amanda : 5 whys
Elizabeth : 5 whys
Jules : 5 whys
Esther : 5W
Rajesh : 5 whys
Atil : 5 W, 1 W, Ishikawa diagram
Patricia : 5 Whys
Sue Howlett : Why x 5
Andre Kutassy : 5 why´s Ishikawa
Giulia : 5 whys,
Loni : Fishbone, 5 Why and Employee Interview
NINFA BUCKNER : 5 whys
Sheila : 5 why
Signe : s5 whyound is fine but
abdellah : 5whys
April : 5 whys and fish bone
Heidi : 5 whys Fishbone
Vanda : 5 Why's
Giulia : Ishikawa
Luis Aresta : 5 whys
Judy : 5 whys
Nahid : 5 why's fishbone
Laura : 5 Why's
Jacinthe : 5 WHYS
Signe : fishbone
Rita MarÃa : 5W's
James : 5 whys
Michael : mostly 5 whys and fishbone
April : 5 whys
maria : 5 ys
Sripriya : Fishbone, 5 Whys
Donnell Safforld : 5 why and fishbone
Alejandro Bustamante : 5 WHYS
mike : 5 whys
Thiruvarangan : 5 whys?
david : ERROR
Bhaskar Mandal : Fish bone and 5 whys
Soo Wong : fish bone analysis
Takudzwa Kufa : is it is it nt
Leke : 5 whys
Theophilus Fon : 5 y`s and ishikawa
Rita MarÃa : Fishbone
Alejandro Bustamante : ISHIKAWA
Yogesh Pandey : 5 Whys & Ishikawa
Jacqueline : Mostly 5 whys
Mark : Pareto sometimes
Keith : 5 whys / fish bone?
Mike : 5-why's
Natalia : also alternatively fishbon - more visualised for employee
ALEXANDRA : 5 whys
Alina : 5 why,s
Arul kumaran : Fish bone 5 ys
jem : fishbone
Karen : 5 whys
Sachin Kumar : 5 W
maria lynn yee francisco : No slide, just logo
Thanh Thi : 5 whys
super-tresmarias : there is already, maria lynn
Carlito : yes
maria lynn yee francisco : theres no POLL
Man : RCA is also good to improve our people safety
Daniela : 5 Why and Fishbone
Alejandro Bustamante : NO AUDIO
reynaldo : try to go to the you ifsqn tube @maria
chaudhry imran : alejndro unmute ur volume bar
Amanda : Has the Webinar started? I'm getting no sound or audio.
Daniela : has it started - still on standby for me?
Roxana : I cannot see or hear
chaudhry imran : roxana check on youtube
Heather : fmea
Elizabeth : has started already
Sammuel : Wwbla
Alejandro Bustamante : AUDIO JUST CAME BACK
Carlito : FMEA, Ishikawa
Christopher : try clicking on RECONNECT at bottom of your screen
reynaldo : try to reconnect or go to you tube ifsqn link
Luisenrique : I am good now
Carlito : Tree Analysis
Manahil : hi
Fran : DId Simon say these slides would be available after presentation?
Tadas : yes Fran, youll get an email with link later
Fran : Thanks, Tadas
Nadir : SHOWING IS NOT CLEAR PLEASE ADVICE ME
Niesha : go to the youtube site Nadir and adjust the Quality setting, might help
Carmen : Nadir. Try reconnect
Simon Timperley : FSL16 10x presentations in one day. free: http://www.ifsqn.com...afety-live-2016
Muhammad Zeshan : Good evening
Afton : blurry slides?
chaudhry imran : ty niesha
Nadir : 5 WHYS
ANNE-MARIE GAJAR : Good day. The slides are not too clear.
RAMESH : slides not clear
super-tresmarias : yeah its already blurred just now
Muhammad Zeshan : Blurry slides
Signe : no slides
Nadir : SHOWING IS NOT CLEAR PLZ
chaudhry imran : go to the youtube site and adjust the Quality setting, might help
Jules : no slides again
Clinton Parchment : slides disappear
Simon Timperley : Where Your Hairnet? IFSQN Photo Competition...$1,000 first prize http://www.ifsqn.com...et-competition/ Entry deadline August 31
sandra : no slides
JANICE : yep, no slides
super-tresmarias : no slides already
Vickie : no slides
Jose : no slides
Luis Aresta : no slides
Thanh Thi : no slices
ALEXANDRA : slides gone
Mark : :o( no slides
sara : no slides
Jeff : slide back briefly now gone again
Alejandro Bustamante : NO SLIDES TIM :(
Pam : what happened to slides?
Ahmed Waqar : No slides
super-tresmarias : there is
super-tresmarias : just now
helen : Simon, the slide is gone
James : can we see that slide again system physical
sandra : there are no slides
Blossom : no slides
Kim PD : Lost slides. Tried to reconnect using reconnect button still no slides
Adwowa : Slides arent showing
super-tresmarias : oh no more again
Elizabeth : slides are coming back and quickly are gone!!
silvia : sorry but no slides
Carmen : no slides
Vickie : :-( no slides
Charlotte : same here
Luisenrique : the slides are not moving
Muhammad Zeshan : Slides are not visible
Karen : Can no longer view presentation slide
Amanda : reconnect didnt help
Mario : no slides nor webinar or yutube page
Luis Aresta : nothing
Nadir : THANKS , I TRY MORE THAN 5 TIMES
Leke : No slides
super-tresmarias : nothing here too
ger meade : i can
Sue : yes
JANICE : can see them now
Fran : yes
sara : I can see them
Vickie : Thanks
Adwowa : Yes, we can see again
super-tresmarias : none here
ANNE-MARIE GAJAR : Same issue here....no movement of slides. Thanks
Signe : yes
Pam : got slides now
Kim PD : They are back. Thanks
Clinton Parchment : good again
Dennis : thanks
Jose : can see them now
Bev : Better!
Mariana : Thanks I can see them
Carmen : ok now
Luisenrique : I can see them now
Alejandro Bustamante : SLIDES BACK AGAIN! :D
Elizabeth : thanks
Arul kumaran : No slides
Jacqueline : Much better thanks
mike : thk you
Luisenrique : Thank you very much
Alejandro Bustamante : RECONNECT
Leke : Back. Thanks
Jules : thank you
Alejandro Bustamante : ARUL RECONNECT
Manish : Hello manish from manish
Mario : slides only on youtube page
Manish : Sorry manish from nepal
MLChillida : Yes I have slides now
RAMESH : slides not clear
Patricia : No sound
Karen : had to reconnect
Alyssa : I found the SQF required annual review of our Preventive & Corrective action list re-inforces the corrections
Fran : No
KAREN : Not enough issues to warrant
Afton : yes
Sussy : yes
James : We trend them quarterly
Signe : we do this sevrel days a week
Lola : no
Muhammad Zeshan : No
Loni : Im only one person lol! I cant do it all
Heather : no
Carmen : no
Mario : yes weekly analysis
Takudzwa Kufa : We trend before root cause analysis at analysis
Natalia : trend them at list in a frame of Annual Management Review
Laura : No
Thomas : I dindt get anything at all
NINFA BUCKNER : no
Arul kumaran : Yes
maria lynn yee francisco : slides are disappearing
Heather : yes
Chris : technology can help trends and allows better categorization and definition of problems
Karen : we do trending as part as annual HACCP reassessment
Leke : Slides gone again
Jules : slides have gone again
Vickie : no slides
James : aaaa slides gone again
Carmen : no slides again
Luisenrique : I lost image again
Carmen : ok now
Mark : slides are back
Sammuel : Yes, part of 5W+1H
Sue : ugh youtube gone
sarah : Have no image
James : they're back
Sue : yeah
Sussy : excel is great for trending analysis
Bouchta : Slides are good
Robert : Good information for monthly management review
Olumide : i d o not have image, i have reconected twice
Niesha : youtube Olumide
Niesha : adjust the Quality settings on youtube if its blurry, usually works
Talysha Arteaga : Yes
Daniel : soft copy can it be available after this training?
Daniel : really informative, need to have the slides...
Carol : Slides and presentation are always sent out after the training presentation.
maria lynn yee francisco : i diidnt have chance to vote, didnt appeared.
Nadir : STILL SI LIDS ARE NOT CLEAR . THANKS ®ARD
Signe : we do allready
Fran : Yes, trending maybe yearly
chaudhry imran : yes
Nadir : YES
Jacqueline : yes
Jason : Are there any reporting/trending examples/formats that can be provided?
Monica : It would be nice to know if a software system is available vs excel
Robert : Excellent presentation. Will share with our team.
Ula : yes
Luis Aresta : tnk you
Sussy : any trending software would be expensive. excel does it great
Sripriya : Good presentation! Thank you!
Benjie RL : Change is coming!DU30
TRUMP : No, because I already do. ;)
Nicole Berzins : what is the ideal trending frequency for a new start up business
Theophilus Fon : RCA can be applied in all departments in the organisation, quality assurance, occupational health and safety, sales etc problems exist every where and to solve them you need RCA.
Sussy : RCA?
Daniela : Thank you. Examples would be helpful for us who are still at the beginning of the journey ;o)
Bev : Agree Theophilus!
chaudhry imran : RCA=root cause analysis
Sue Howlett : Thanks very much Ruth!
Theophilus Fon : Excel is a very good tool for trending
Igor : thanks
abdellah : thks
Luisenrique : Could we get the slides?
Bouchta : Good presentation but no illustration
Jacqueline : Thanks despite the he technical challenges it was very informative
Mario : Thank you for share your knowledge
FAYAJ : Thanks for nice presentation Ruth
Joven : Thanks!Cheerios!
edward : Do u really need to have a root cause analysis team
Michael : Should we use RCA in developing our risk assessment or risk register?
Jason : Do have some typical reporting formats?
Alyssa : it seems, in my experience, however that QA is the one that more often initiates Preventative and Corrective actions
Joven : Edward a multidisciplinary team would be helpful and advantage in determining the root cause
Alyssa : and thus trending
Sammuel : Shouldnt we avoid Brainstorming as much and focus on gathering facts to obtain real root cause?
edward : Do u need an RCA team. We use the sectione heads to do the RCA for deficiencies idetntified in their areas
Aliyu : Should the RCA team be a standing one or set up after each specific problems
MLChillida : Good presentation. Thanks Ruth
Muhammad Zeshan : Thanks for nice presentation Ruth
Leke : Thanks for the presentation. Learned a lot from it.
Kim PD : Excellent presentation, Ruth. Thank-you. Even with the technical challenges. Very informative.
James : are you to follow the 5 whys for each identified possible/probable cause of a problem? - several different why trails stemming from the problem?
Dionne Mills : important to emphasis it doesnt stop with RCA.
Carmen : Thanks a lot
Arul kumaran : Is it correct to start with fish bone and 5 y then
Aliyu : Thanks a lot simon and Ruth
Natalia : typical reporting formats are awailable in internet as a variant if have not professional consulting
Elaine Smith : Thank you Ruth & Simon
James : Ruth the picture behind you is crooked
Patricia : Thank you!
Daniela : Thanks for the presentation. Learned a lot
Michael : Very informative. Thanks Ruth
Sammuel : Shouldnt we avoid Brainstorming as much and focus on gathering facts to obtain real root cause?
Cindy : Thank you Simon and Ruth, great presentation!
Toky Olivier RAZANAKOTONARIVO : thank you so much for the presentation
FAYAJ : Thank you Simon
Ryan : Many thanks for this presentation. It was clear and reminded experienced people of RCA issues that need closer attention.
Amanda : how do i get the food defense info
Bhaskar Mandal : Thank you Simon and Ruth, great presentation
Alyssa : Thank you both. :)
Natalia : Thank you very much
Loni : Thank You
MARK : Thank you Simon and Ruth. Well appreciated.
Amanda : Thank you very much so much help
Sonia : Thank you guys, really enjoyed the session. Very information
James : Thank you so much
Vickie : Thanks You
Bev : Thank you Ruth and Simon!
Elizabeth : thanks
Jennifer : Thank you Ruth and Simon. Great webinar.
Koh Meng Guan : thanks!
ZAHIR : Thank you
Joven : certificate not yet available
JANICE : thansk!
David Levy : Thanks!!
JANICE : oops thanks
super-tresmarias : thanks a lot simon and ruth
Fran : Thanks
Nicole Berzins : Thank you very much Simon
Jacinthe : Thank you
reynaldo : thanks
maria lynn yee francisco : Simon and Ruth, thanks a lot.
Vickie : Can not download the certificate
Kelly : certificate says it isn't yet available
Daniela : it's not downloading?
Heather : thank you simon
Alyssa : only in food safety.... lol
Vickie : Certificate not downloading
vivian : Great presentation. thanks
Amanda : When i go to certificate it says that its not available
Luisenrique : I can not download the certificate