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This is how to handle a crisis

Started by , Oct 11 2018 03:20 PM
2 Replies

"In addition to its voluntary downstream recall, Charleston-based Callie’s Biscuits announced the bakery was changing ham suppliers. Owner Carrie Morey says the bakery is switching back to the Edwards Virginia Smokehouse, its ham purveyor until an Edwards fire two years ago.

Morey says her bakery has tossed the ham inventory from Johnson County Hams and sanitizing its kitchen. Ham used in making biscuits is also heated to a sufficient temperature to kill the pathogen.  In her recall announcement, Morey said Callie’s had a plan in place “that we were hoping never to use,” but the business acted immediately “to ensure the safety of our customers.”"

 

https://www.foodsafe...th/#more-177174

 

I wish we saw more responses like above

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QMS3.11-Crisis Management Crisis management in the food industry: prevention, mitigation, and investigation Crisis management in the food industry: prevention, mitigation, and investigation Crisis management in the food industry: prevention, mitigation, and investigation Mock Crisis Management: Suggestions and Templates Needed
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Yes!! They responded to the Johnston County recall so quickly...I was impressed! Ladyfingers Gourmet To Go also followed as well. 

We only ever discuss the bad guys (which is important) but the good guys deserve consumers support!


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