Measurable Targets for Senior Management Commitment and Review
Hi Everyone
Just had our BRC Audit against Issue 2 - just the one non conformance. We didn't have targets set for our Management Review. What kind of targets does everyone have? Customer complaints, service levels etc?
Thanks
Marina
Customer Complaints
Sample failures
Repeated deviations and/or capitol expenditures required
Any product placed on HOLD / why
Resources: increase budget for building/equipment repair in X% comparing the previous year.
Make sure that they can clearly be related to product safety, quality and legality.
Complaints is always a nice easy one, OTIF is often included although it can be argued that is not related to product safety, quality and legality.
Others that you can find are:
Training - eg X hours training on relevant subjects.
Adherence to internal audit schedules, eg X% of audits completed within X weeks of scheduled dates.
X% of corrective actions completed within the allocated timeframes.
X% of sampling and testing completed against the schedule
Less than X% of test results out of tolerance.
There will other objectives specific to your own operation that you can devise, eg interim targets around your Culture Development Plan.
Don't forget to report them to your management team at least every 6 months and not just at an annual Management Review
Hi,
At a previous site we had things including:
- complaints
- recall / withdrawal
- release of out of specification product
- maintaining certification
- reducing number of raised non-conformances
- providing resources to encourage a positive food safety culture
etc.
They were time bound, and briefly reviewed monthly in a quality report that was emailed to senior management, to ensure we were on track. They were reviewed formally in the annual management review.
Don't make them too unachievable though as you can easily trip yourself up!
We review many of the same things and compare them to years' past so that we can gauge the management commitment to the program. Nonconformances like inbound, outbounds, major errors, mispicks are reviewed by the management team and this is mostly in line with the customer complaint program. We also build out long term plans for employee training and facility development/investment in food safety programs/culture.
I always feel like this is more of a gray area and if you can show that you and your management team are showing a good effort to better the company when it comes to food safety then are in decent shape. Just remember... say what you do, do what you say, prove it!
Cheers!
Make sure that they can clearly be related to product safety, quality and legality.
Complaints is always a nice easy one, OTIF is often included although it can be argued that is not related to product safety, quality and legality.
Others that you can find are:
Training - eg X hours training on relevant subjects.
Adherence to internal audit schedules, eg X% of audits completed within X weeks of scheduled dates.
X% of corrective actions completed within the allocated timeframes.
X% of sampling and testing completed against the schedule
Less than X% of test results out of tolerance.
There will other objectives specific to your own operation that you can devise, eg interim targets around your Culture Development Plan.
Don't forget to report them to your management team at least every 6 months and not just at an annual Management Review
Thanks but just for the acro-ignorant - OTIF = DIFOT = On Time and In Full
I think all the performance indicators listed already are good, so the only thing I'd add is that it's important to set measurable and objective limits for success and failure. It should be clear whether or not a target has been achieved.