Continuous Quality Improvement Plan

hi everyone, I am from australia and i have just joined this forum. discovered it through google and have found it to be most helpful.
i work in aged care and have recently been appointed the quality co ordinator at my facility.
i am currently studying cert IV in continuous quality improvement in aged care by distance education.
my next assignment is i have to write a plan for continuous improvement and would like to know if anyone can help me with this.
i have only been working in aged care as a laundry manager for 2 years and have no experience in quality management at all so any help i receive would be most appreciated.

Hello Maxifrog, welcome to the forums.

The article below will give you a basic understanding of the continual improvement process. Read it and if you have any further questions please go ahead and ask. It would be useful if you could tell us whether or not the continuous improvement plan you need to write is for the place where you are currently working.

Continual improvement overview

Regards,
Simon

Hello Maxifrog, welcome to the forums.

The article below will give you a basic understanding of the continual improvement process.  Read it and if you have any further questions please go ahead and ask.  It would be useful if you could tell us whether or not the continuous improvement plan you need to write is for the place where you are currently working.

Continual improvement overview

Regards,
Simon

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Hi Simon, thank you for the welcome.
The continuous improvement plan i need to write is for my Cert IV assessment task, which has set criteria that must be addressed. this criteria includes
methods used to perform benchmarking
methods to perform benchmarking against other organisations
identification of processes to be benchmarked
establishment of benchmarking partners
analysis of benchmarking outcomes
action plan to capitalise on bnchmarking outcomes
establishment of a time line that supports all the previous items, with the sequence of events clearly shown.
my problem is that my nursing home has no benchmarking of any kind. i was given the position of CQI co ordinator in jan this year and the only training i have had is doing this course. i live in a small country town so have no one close who can help me.
any help anyone can give me is most appreciated
thanking you
Patti (maxifrog)

Hello Patti,

Benchmarking is just one strategy a company can utilise as part of its overall continuous improvement programme. Below are some good resources for you to read around the subject:

Performance Benchmarking

Process Benchmarking

Avoid these ten benchmarking mistakes

Online Benchmarking Manual
Online manual designed to assist with benchmarking in order to continuously improve products and services.

More Benchmarking Resources

Hope this helps, again if you have any specific questions please let us know.

Regards,
Simon

Hello Patti,

Benchmarking is just one strategy a company can utilise as part of its overall continuous improvement programme.  Below are some good resources for you to read around the subject:

Performance Benchmarking

Process Benchmarking

Avoid these ten benchmarking mistakes

Online Benchmarking Manual
Online manual designed to assist with benchmarking in order to continuously improve products and services. 

More Benchmarking Resources

Hope this helps, again if you have any specific questions please let us know.

Regards,
Simon

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Dear Simon,
Just writing to say a big THANK YOU for all the help you gave me regarding CQI information. I received word today that I passed all modules in the course and will be receiving my Certificate next week. I would not have passed without your help.
one of the things that i am working on now is writing a quality manual for my aged care facility. can anyone please show me an example quality manual. I also need an example quality assurance agreement/form that our suppliers could sign to verify the quality of the products we purchase from them.
thanks again
regards,
Patti

... writing a quality manual for my aged care facility. can anyone please show me an example quality manual. I also need an example quality assurance agreement/form that our suppliers could sign to verify the quality of the products we purchase from them.

Can't help BTW compliments from all Saferpakers Wherever you may find examples of QM or QMS keep in mind that no one knows your organization better than you do and now ... type keywords in Google and cross your fingers Franco

Just writing to say a big THANK YOU for all the help you gave me regarding CQI information. I received word today that I passed all modules in the course and will be receiving my Certificate next week.

That's excellent news - well done!

One of the things that i am working on now is writing a quality manual for my aged care facility. can anyone please show me an example quality manual.

Franco's right if you run a search on google you should find lot's of examples. There is an example Quality Manual from a manufacturing company at the link below, maybe it will give you some ideas for how your QM might look:

Example Quality Manual

I also need an example quality assurance agreement/form that our suppliers could sign to verify the quality of the products we purchase from them.

Really this depends on the quality criteria you set for the products and/or services your supplier provides. Like the Quality Manual it is very individual to your business.

Let us know if you have any further questions.

Regards,
Simon

Hi there,can you please help me with information regarding continual quality improvement techniques.Based on its description,purpose,advantages,disadvantages,limitations,guidance for use and which organisations are using that technique.

Hi there,can you please help me with information regarding continual quality improvement techniques.Based on its description,purpose,advantages,disadvantages,limitations,guidance for use and which organisations are using that technique.

Hello MEC, the scope of your question is rather wide ranging; after all the concept of continual business improvement has been around for decades and there have been thousands of books written around the subject. What exactly are you looking for and why? Perhaps if you help us to focus we may be able to help you. We have a book for sale in the store called continual improvement tools and techniques - take a look it might be what you are looking for!