Continuous Improvement is an important aspect of ISO 9000 and is critical for any business.
Company-wide CI is the goal but how do we achieve it? How can we get everyone involved in the business of improving the business? Or is it just an impossible dream destined to remain in the textbooks...
For my latest attempt at CI I'm considering launching a 'reverse psychology' suggestion scheme <_< . I'll explain, rather than asking employees for suggestions to improve their area, which in my experience isn't so productive - we ask employees to vent their frustrations. We all have problems that we work with and around every day caused by equipment, working methods etc.
We are going to make a giant papier-mâché frustration box, it will be a man with a very angry face and operators can post their frustration slips into his mouth. The slips would be collated daily and action taken quickly - whether yes or no. We will have a big chart on the wall with the columns:
- Frustration
- Submitted by (can be anonymous)
- Date submitted
- Decision
- Action taken
- Comments
- Date completed
We may even have an anger barometer that empties the more frustrations we remove. Obviously there would have to be clear guidelines e.g. frustrations cannot be about people, pay or promotion etc., we may even put a maximum spend value on it.
Do you think this could work or am I totally crazy? :) - Please cast your vote in the poll and add your comments!
Also if you have an innovative continuous improvement programme in place in your organisation let us know how it works, what you have achieved and the challenges you faced and overcame. Alternatively tell us about your spectacular failures - we've all had them!
Simon
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