Complaint Management Policy
Started by charbear, Sep 20 2017 05:29 PM
Hi! Is anyone willing to share their complaint management policy? I don't feel like I'm doing this right :helpplease: A template would even be helpful! Thank you!
Filing a complaint as a whistleblower
How to respond customer complaint regarding pH out of spec
Insect Contamination Complaint dried herbs and spices
Complaint classification
Allergen testing of the product due to a customer complaint
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What product are you looking to make a Complaint management Policy for?
also interested in this :eek_yello:
Hello
I've attached a basic customer complaint policy. We maintain a log in excel that includes the date, customer name, complaint reason (coded for sorting), a longer description of the issue, and then actions taken and by who. We can monitor trends and it makes reporting a bit easier. Hopefully this helps a bit!
Attached Files
5 Thanks
Yes it did the example is actually very similar to the one I have so I must be going in the right direction!
Filing a complaint as a whistleblower
How to respond customer complaint regarding pH out of spec
Insect Contamination Complaint dried herbs and spices
Complaint classification
Allergen testing of the product due to a customer complaint
Food Safety Complaint Classification
Examples of short and long-term customer complaint reduction strategies
Smocks and Towels Supplier Complaint
Decision Tree for complaint handling
How to handle customer complaint