I am trying to write the policies for FSSC 22000, but I come from the distribution world. In the food packaging standards (we make glass bottles) they talk about the "consumer" and or "customer". As I am reviewing their HACCP plan in place it seems to focus more on the food manufacturing plants that will be receiving our product and the dangers to them, is that the way it should be or should we be focused on what risks would be to the customer after the manufacturing plant has put the contents in the bottle? For example if the Annealing does not occur then of course when the food manufacture goes to fill our glass the glass will blow up. That could cause significant risk if we do not have a control point in place, but the risk is not for the consumer.....should I be viewing the food manufacturing plant as my consumer?
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