Agreed with Jason Dinh.
In my opinion, based on BRC Standard v9, what mentioned in interpretation is that Anonymous is recommended. That's why it said "May be necessary".
That is to make sure people or employee has courage to speak and report without any impact from the haters/ boss/ revenge.
Based on each country, company culture, anonymous report should be considered based on actual.
- In a good culture, who will care personnel identification was disclosed?
- In a bad culture, who will dare to report?
"In 2018 a report from the Association of Certified Fraud Examiners found that reports
from employees and outside parties are by far the most common method of detecting
wrongdoing. It is therefore vital that all sites facilitate effective communication methods
allowing staff to report any concerns. Ideally, this will be achievable using procedures
developed to meet clause 1.2.3. However, from time to time it may be necessary for
individuals to report on hazards or infractions anonymously and confidentially (e.g. if a
staff member felt that a genuine concern raised through other mechanisms, such as those
covered in clause 1.2.3, had not been adequately addressed), so the site (or company) should
have a system in place to manage this. Although the aim of the Standard is to ensure these
reporting systems relate to product safety, authenticity, quality and legality, the company
may choose to incorporate all staff concerns into the system, and not limit it to concerns
related to the scope of the Standard.
As a minimum, the system used must ensure that the confidentiality of the employee
reporting the concern is maintained (i.e. the employee’s identity is not known or released
to the site or company management) to protect any staff using it, and the confidential and
anonymous nature of the system should be clear to all staff. An email or telephone call to an
on-site manager, for example, is unlikely to be anonymous or confidential as the manager is
likely to know the employee’s email address or recognize their voice. Therefore this would
not be considered a confidential system"
To Dorothy87, camera (CCTV) is a tool for protect employee, not a tool for supervise. That's why auditor may challenged.
Do you monitor how many issue was reported before and after you remove the CCTV?
A good practice that i have been experienced in some facility: Create a QR code links at shopfloor to link to a reporting system (E.g: Google, Google Survey...). It was free, convenient, confidential and anonymous.