4 replies to this topic

[clairedaniellec]

Hi,

 

We have been Issue 6 certified for 5 years now.

 

Moving onto Issue 7, would it be ok to issue people PAPER copies of updated policies/procedures and even the things that haven't changed and sign them off as being trained or must you as internal trainer sit down with them and go through everything again?

 

I understand any changes to processes must be physically gone through and signed off, but if it's a case of us all sitting in a. room and me reading aloud to them something they are holding in their hands which they are already mostly familiar with, it seems a little inefficient?

 

All feedback welcome. Good, bad, insulting or other.

[GMO]

If nothing has changed, why are you retraining? Why are the updated policies or procedures updated?

On whether it's ok to read something or just get people to sign it off as a principle when something has changed, personally my view is that's tick box compliance for audit purposes or so you can hold someone to account (and potentially discipline them) when they don't follow something. It's a naff way of training but it ticks the box. Depends what you want!

[clairedaniellec]

If nothing has changed, why are you retraining? Why are the updated policies or procedures updated?

On whether it's ok to read something or just get people to sign it off as a principle when something has changed, personally my view is that's tick box compliance for audit purposes or so you can hold someone to account (and potentially discipline them) when they don't follow something. It's a naff way of training but it ticks the box. Depends what you want!

My line of thinking was it would be easier to show full training of Issue 7 rather than having to show evidence of this clause form issue 7 and that clause from issue 6.....am I just making my life harder work than required, you say?

[SHQuality]

Hi,

 

We have been Issue 6 certified for 5 years now.

 

Moving onto Issue 7, would it be ok to issue people PAPER copies of updated policies/procedures and even the things that haven't changed and sign them off as being trained or must you as internal trainer sit down with them and go through everything again?

 

I understand any changes to processes must be physically gone through and signed off, but if it's a case of us all sitting in a. room and me reading aloud to them something they are holding in their hands which they are already mostly familiar with, it seems a little inefficient?

 

All feedback welcome. Good, bad, insulting or other.

How are you going to to prove to an auditor that the employees are actually competent?

There have been changes, so they need to know where things are still the same and where things have changed.

If you just hand them paper copies and then sign it off, you don't even prove they read those papers.

 

Where is the verification that whatever approach you choose is effective?

Do you ask them some questions about the changes before you sign off?

Do you go out on the floor and check whether workers apply the changes they are supposed to have read?

 

What about new employees? They need the be fully trained, so you might as well have that full training ready.

 

The goal of a training is to have informed and competent staff and be able to prove this is the case.

How are you planning to achieve that? There are multiple ways to do it, but handing out some papers alone is (in my personal opinion) not sufficient.

[GMO]

My line of thinking was it would be easier to show full training of Issue 7 rather than having to show evidence of this clause form issue 7 and that clause from issue 6.....am I just making my life harder work than required, you say?

 

So you're going to give them the whole standard to sign off against? Oh god no. Don't do that. No auditor will believe it and as SHQ says, how do you prove competence?

No, update your procedures where there are updates in the standard, then train out the updated procedures. Training out the standard does nothing to encourage the right behaviour and it won't even tick the box.