Hello,
We produce polythene film and bags which we supply to various sectors incl. food. Can anyone give me a sample copy relevant to our products which I can use to write our own withdrawal and recall process pls.
thanks for help in advance..
Posted 26 January 2018 - 02:04 PM
Hello,
We produce polythene film and bags which we supply to various sectors incl. food. Can anyone give me a sample copy relevant to our products which I can use to write our own withdrawal and recall process pls.
thanks for help in advance..
Posted 07 February 2018 - 06:32 PM
Describe the Product Recall Plan that is in place in the operation. The recall plan must be evaluated, and if required adjusted to address any deviations found during mock recall exercises.
It is important that the recall plan be properly implemented and understood by all staff. Since they each have their part to play in insuring product traceability, it is imperative that employees are aware of the importance of the systems put in place to ensure product and consumer safety.
Refer to the Packaging Material Manufacturer & Converter, Food Safety Prerequisite Program Workbook; Section F for more information on the recall and traceability policies.
Even though the recall management team is responsible for most of the steps described in this procedure, it is crucial that all staff is aware of this procedure. This way they can better understand the importance of properly implementing the traceability system.
The following responsibilities will have to be distributed amongst the recall management team: decision making, quality assurance, technical advice, media communications, complaint investigation, contacting customer accounts, CFIA liaison, and legal counsel.
Follow the complaint handling system procedure to evaluate the complaint and determine if a recall needs to be done.
Complaints are classified in categories to facilitate investigation, in this operation there are three types of complaints:
Every complaint should be deemed important, since it signals that there might be a problem somewhere along the operation procedures, and that corrective actions could be required.
5.1 Procedures to be followed when a serious customer complaint, which leads to a recall, is received:
It is important to collect this information, since it will be necessary to provide the CFIA with these details, should a recall be deemed necessary.
Detain, and segregate the recall products, and if applicable, the raw materials used to produce this lot that are still within the operation.
Choose the most efficient method of transmission for the recall notice, follow-up with the affected customers to confirm that the notice has been received and take care to contact customers that have not responded back.
It is imperative that a notice is received from every affected customer to confirm that distribution of the recalled product has been halted.
5.2 Corrective actions:
-Once the recall has been completed, a thorough analysis of the food safety program is to be done. This analysis will serve to determine the program’s problematic areas, which shall be corrected in the briefest delay.
Corrective actions will be put in place once the cause of the recall has been determined.
A product recall is a costly, time consuming process and can easily lead to loss of clients. This is the worse case scenario for most food companies, since it can lead to lawsuits and other legal problems. For these reasons, it is imperative that maximum efforts are put into the product recall procedure.
All documents and records are to be kept on file for a minimum of one year.
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Posted 07 February 2018 - 06:33 PM
oh the number bullets all got messed up..now that is a confusing post. Hope you can still find it useful!!
Good luck :)
DA
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Posted 08 February 2018 - 11:34 AM
Thanks a lot Danica. You are star. This will give me a good start from nothing!
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