Have anyone can help me by sending me or a guidance of the acceptance letter from customers. This letter is the letter that shows they (clients) accept all criteria of my products, such as, physical, chemical and biological qualities.
The letter should contain all specification of products and their responsibility of all contents shown in the label (because clients did nutrition fact by themself and also claim about gluten free or BPA free (they have test reports but belong to them, I'm just an OEM).
My product is fresh juice, no thermal or any further treatment so, the TPC/APC is quite high about less than log 6 but there have no problem at all with the clients. But I always have problem with auditors that they ask about which regulation that my product relies on but in US satndard where we sell to, they said only for pathogen limit such as E.coli O157:H7 and L. monocytogenes that cannot detected. So I failed in this part for auditing last time, and I have more audit on this wednesday and never want to get any same mistake. That's why I think it's maybe a good idea for doing this letter and let the clients sign for me.
Or anyone can give me any suggestion on this?
Thank you in advance