Hi! Looking for some ideas how to politely decline a request for a customer audit (actually, a potential customer). We have been working with this potential customer off and on for several years trying to secure their business. We allowed them to audit twice before but still have not received any business. They have sent in yet another request for an audit, and I hesitate to spend time on another audit without their project moving forward towards some end. Additionally, we have several other key audits around the same time period.
Do I say no? If so, how do I say no without losing potential business. I want to leave the door open if they are serious about moving forward with us.
Thanks for your feedback!