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Complaint Management & Performance Improvement Training

in Food Safety Fridays Webinars
Added by Simon, 26 Feb 2020


Taking place 03 Apr 2020 02:00 PM - 05:00 PM (Single Day Event)

Simon


Premium  Webinar Description

This webinar will enable participants to develop practical knowledge of complaint management. The webinar provides instruction on how to implement a complaint management system, how to investigate complaints, how to collate complaint data and how to analyze complaint data using the complaint trend analysis tools provided to identify areas of concern that need to be addressed and opportunities for improvement.



All attendees receive: a copy of the training material (PDF), personalized IFSQN Training Academy Certificate, Complaint Procedure and Investigation Form Templates, Complaint Analysis Templates, Annual Complaint Trend Analyzer and 30-day access to the webinar recording.



For more details click the register button.

Cost of Attendance: $97



Premium  Webinar Presenter

Speaker Bio:
Tony received an honors degree in Molecular Biology and Biochemistry from Durham University before embarking on a successful 20-year career in the UK food industry in a variety of roles including Laboratory Manager, Production Manager, Quality Assurance Manager, Technical Manager, Technical Development Manager and Group Technical Manager. Since 2009 Tony has been Chief Technical Advisor to the International Food Safety & Quality Network.

In this webinar, Tony will introduce attendees to systems that have helped to achieve remarkable success in reducing complaint levels, culminating in an M&S Excellence Award for Complaint Performance.
Speaker Photo
Tony Connor
Chief Technical Advisor
IFSQN

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