I'm not sure how much this will help you, but Massachusetts in the last year implemented a first of its kind, statewide Food Allergen Awareness policy.
You can find the details here:
http://www.doe.mass....ws.aspx?id=5783To summarize, there are three parts:
- All food service facilities, must visibly post for their food handlers a food allergen awareness poster, prepared by the
Food Allergy & Anaphylaxis Network.
- At least one person at the facility (usually the food protection manager) must be certified as having undergone "Food Allergen Awareness Training." The training consists of being certified as having watched a video on food allergen awareness. The video is available on the web and while not everyone is required to be certified, it is good practice to have all staff view the video.
- A notice to customers with specific wording must be made on the menu or menu boards telling them they are responsible for notifying their server of any allergies.
Not specifically policy but part of the training is that food servers must be made aware of how to handle consumers who report food allergies and only food handlers trained in preventing food allergen cross contamination should handle food for allergic customers.
The Food Allergy & Anaphylaxis Network has extensive resources for food allergen training including
a good manual for training front of house and back of house staff.