Charles,
Have you ever heard of Hanlon's razor? "Never attribute to malice that which is adequately explained by stupidity."
I remind myself of this often when dealing with questions from higher up. 
Dear Jessika,
Nice one. Very comforting.
But i also noticed this "corollary" -
Critic #1: Grey’s Law
Hanlon’s Razor is helpful in most contexts, but maybe not in all. Grey’s law states:
“Any sufficiently advanced incompetence is indistinguishable from malice.”
In other words: If you find someone acting so stupid that you can’t believe she’s doing it without the slightest chance of knowing that it’s stupid, then she might act out of malice.
My advice here is to apply Weinberg’s Rule of Three Interpretations:
“If I can’t think of at least three different interpretations of what I received, I haven’t thought enough about what it might mean.” — Jerry Weinberg
If you can’t find any sign of stupidity in a received message, it might be malice what you have found.
Rgds / Charles.C