Can anyone confirm for me (and hopefully point me in the direction of supporting documentation) whether, in the event of a recall or product withdrawal, we need to contact individual consumers that we ship to directly? I am talking about legal (FDA) and/or standard (SQF L2 v7.2) requirements for an RTE snack food producer.
I see that SQF defines a customer as "a buyer or person that purchases goods or services from the certified supplier" which makes me think we have a responsibility with respect to the standard to contact the individual consumer directly but am looking for confirmation from all you experts out there.
Thank you in advance!
Edited by Charles.C, 27 July 2015 - 06:29 PM.
I assumed this was not a mock recall