Can anyone help me with clarification on Recall v Withdrawal procedures for the new edition of the standard.
We manufacture secondary packaging (Low risk category) and some of it goes to food producers. I have read the standard and the interpretation guidelines as well as various articles on line and am totally confusing myself.
My initial thoughts are that a :
PRODUCT WITHDRAWAL is initiated by us, e.g we find a manufacturing defect in a batch which may also have occurred in a batch already sent to a customer. We withdraw that batch plus any product we have in stock. Or a customer complains that text is missing and returns the cartons. We withdraw all the batches.
PRODUCT RECALL is when a customer needs to recall it's product and needs us to provide them with batch details for what we have supplied
Can anyone confirm / clarify?
Any help greatly appreciated.