Chat logs from the webinar:
 
Rajesh : Hello from Toronto, Canada 
Nadeem : Hello 
Kunyi Jiang : Hi from Winnipeg Canada 
Chi Samuel  : Greetings to all  
Leslie Parker : Good Morning Leslie  
Ryan : Good Morning from Northwest Indiana!! 
Simone : Hello from Cologne! 
Gwen Lush : Hello from London Ontario 
Chi Samuel  : from Cameroon  
enrique : Good morning from Chicago 
Terina : hello from Colorado! 
Mohamed Hassan Abdel Hady : Hello from Eypt 
Natalia Tsumanets : Hello from Russia.  
Sindhu : Hai 
abdul rahim : good evening from Pakistan 
Leslie Parker : Hello Rocky and Epi  
Titilayo : Titilayo from Nigeria 
Gert-Jan : Hello people, hi from the Netherlands 
Pat Darko : Hi  This is Pat Darko form Ghana 
Savannah : Good morning from Ohio  
heather : hello from Ohio 
Sana : Salaam from Karacchi!! 
Sarah Bononia : Hi from Alabama! 
Elizabeth : Hello from Canada 
IRFANUDEEN : hello to everyone 
Samson Ochieng : Hello everyone. From Kenya 
Victoria : Hi..I'm victorious from Nigeria 
martyn : Hi from the UK 
Anggoro : hello 
Hans-Dieter : Hallo Hans-Dieter from Brussels 
James : G'day from Utah 
Janice : hi from wheatley 
Sindhu : Hello from Dubai--Sindhu 
Laila : Hello from Latvia ! 
Alyssa : Good morning from sunny New Mexico 
Anita : Good Morning from NJ 
Rajneesh Pathak : Rajneesh pathak from india 
Aishani : Hello from Brussels 
morad : hello from egypt 
kyla griffith : hi from barbados 
Henrique : Hello form Portugal 
Anne  : Hello from New York 
Milene : Hi from Castelo Branco, Portugal 
Jekaterina : Hello from Estonia :) 
Brian : Greetings from southern Minnesota 
Glaudia Grundlingh : Good  Day - from Wellington, SA 
Victoria : Victoria from Nigeria 
Christopher : Good Morning from Pennsylvania USA 
Jennifer : Good morning from Idaho 
Mark : Hello from KC! 
Alan : Good afternoon everyone 
Miguel Gamboa : Hello, from Las Vegas 
Teresa : Hello from Porto, Portugal 
Rick : Hello from Fremont, Michigan 
Darren Reed : Hello from Rome , Georgia 
bob : Hello from cold New Jersey 
Mohsin : Hi every one, Mohsin from Dubai 
Muhammad Asghar  : Hello from Dubai 
Frank : Good morning from Sunny Southern California!!! 85 degrees today!!!!! 
Sheila : Good Morning from snowy Rochester, NY  
mangesh ghule : HI from INDIA 
Mo'men Baniahani : Hello from Jordan  
binu : Hello from Chicago 
Patricia : patricia 
Simone : Stream is offline? Can´t reconnect. 
Abdulrahman : Good day from mWindsor canada 
JWinkelman : Hello from Minnesota 
Brent : Good Morning from Wisconsin 
Jennifer : 85 degrees Frank? I'm jealous :)  
Michele Pietersen : Hello from South Africa 
Kimberly : Hi from South Carolina! 
manoj pathak : manoj pathak from india 
Suzie : Howdy from Texas! 
ana maria : good morning from Quebec City, Canada, -18 C 
David : Good afternoon everyone I am David from UK 
Florencia : hello 
Vivian : Hello 
Camille : Hello from Virginia (US) 
Natalie : Hello! 
Frank : Today is a perfect beach day in San Diego!!! TGIF!!!! 
Chillida : Hi from Spain 
Vivian : Helllo from MI US 
Cristina : Hi Cristina Buff  from Argentina 
Rachneet : hello this is Rachneet from Canada 
Mario : Hello everybody , Mario from Monterrery Mexico. 
John : Mornig from Fort Smith Arkansas  
Milda : Hi from Denmark! 
Janice : hi everyone! 
binu : It could be my computer but there seems to be a glitch 
Chad : Hello, Chicagoland are here 
Brian : binu, hit the RECONNECT button at the bottom of the screen - I had to do that, too 
binu : Thanks Brian, it worked. 
Brian : No problem, glad to help 
Samson Ochieng : Heloo from Kenya 
Tami : Good morning everyone 
Milica : Wow great presentation! 
pauly : morning from ca 
Arun : hello arun from uganda 
Uli : Hello from Stuttgart 
zewdi : Hi everyone --Zewdi from Canada 
pauly : morning from BC Canada 
David Levy : Shalom Everybody from ISRAEL!!! 
Daniela : Hello from Ireland 
Milica : Hello from Serbia! 
Lilian : hello from Houston 
bladimir  : Hola a todos 
Alain : Bonjour from Québec! 
Nadeem : specific 
Adelaide : Hello from Ghana 
Rajneesh Pathak : Yes 
Christalynn : Hello from Toledo Ohio 
Adelaide : Yes 
massoud magdy masoud : hi everyone iam masoud from egypt 
Mohsin : yes 
Chillida : I don't see slides only the second one, any problem with video 
Kearion Simpson : Hello from Jamaica 
Brian : Chillida, hit the RECONNECT button on the bottom of the screen to refresh 
esmail mohamed elattar : yes  
Chillida : Thanks will try 
massoud magdy masoud : متور اسمعه 
Chillida : Fine now!! 
Victoria : I'm victoria from Nigeria 
Dana B : Hi from Canada! 
Saleem : Hi I am Saleem from Mauritius  
MP : Hello from not so sunny Seattle!  
Anne  : yes 
Rocky : si 
Jane : Hi from Lagos 
marcia : Hi from Canada 
Simone : I can hardly understand anything due to audible problems. 
massoud magdy masoud : the stream is bad 
Michael Govender : i have no problems with audio  
Mahmoud Fathy Mahmoud  : Hello 
Jess : Hello from Manchester, England 
Amgad : Hello from UAE 
massoud magdy masoud : hello amgad 
Jorge Gallardo  : Hecho! 
Jema : Hello from Lagos, Nigeria 
Filiz : hi from izmir  
Pat Darko : No 
Frank : no 
Georgia : no 
Rocky : si 
Eileen : Recognition 
Janice : depending on the size of goal- pizza lunch!  
Milda : cake for the team! 
Savannah : We are a small company, often when we reach a milestone - our roup gets treated to lunch at a nice restaurant  
Chris : Lunch, shirts, or other small things 
Henrique : SIIIM!!! 
Niesha : I clicked YES but only major goals are celebrated. Smaller ones not so much 
Christine : big lunch all together or little gifts to all employees 
morad : what kind of celebrate ? 
Kim PD : Goals tied to Part of Bonus 
Dawn : we celebrate some goals, not all goals 
Sophie Soumah : Hiking trip 
Sarah Bononia : food! 
diane : Too busy with new goals 
Brian : When I worked for Cargill, our entire team had a specific set of "World Class" goals that we had to reach each year in order to receive a sizeable bonus...great incentive for safety and food safety! 
Jennifer : Lunch for plant employees  
massoud magdy masoud : hi eng/ morad 
Milica : Drin - Peki :) 
Ryan : A pat on the back 
Bria B : Have to have a goal setting culture in order to have goals . Small company that doesn't believe in setting goals and the steps to complete them. Just business as usual 
Natalia Tsumanets : cake, tickets to the cinema,  
Milica : *Drink 
Muhammad Asghar  : Books of BRAIN TRACY also helpful for goal settings.  
abdul rahim : bonus 
Savannah : Bria B - my company is similar!  
Natalie
 :
 Wow. Must be nice 
 
 Gail : Choc's or booze for all on passing BRC audit 
manoj pathak : manoj pathak 
Rocky : clapping 
esmail mohamed elattar : yes  
abdul rahim : bonus and cash rewards on big success 
Francis : How do you benchmark? 
Bria B : Savannah glad to know I'm not alone! Hope that you aren't as frustrated as I am 
Niesha : Please post the youtube link to this webinar. Thank you 
Muhammad Asghar  : Thank you for the wonderful topic..🤗 
Mohamed Hassan Abdel Hady : How do you benchmark? 
Samson Walota : The youtube link will help big time! Please provide it. 
abdul rahim : identify KPIS?..plz elaborate 
Alain : Responsible MUST be more specific i.e. names 
Brian : KPI = Key Performance Indicator 
Adelaide : yes 
esmail mohamed elattar : identify KPIS? 
Charlotte : What a great speaker and presentation... Are you going to post this on your website i would like to recommen this to my coworkers? 
Brian : Will we be able to download templates of these great worksheets? 
Camille : Will we receive a copy of the slides? The worksheets are helpful. Thanks! 
binu : Thank you both Simon Timperley and Vladimir SurÄinski 
Vickie : Thank You very helpful 
Mo'men Baniahani : thank you  
binu : Yes it was informative and very helpful.  
Casilda : excellent presentation  
Brian : Very useful presentation - thanks! 
Sindhu : thanks for the presentation,its great 
Henrique : Very nice way to put complex things   :) 
Cristina : Thank you much it was great Cristina 
Abdulrahman : Very nice presentation.  
Nadeem : whats the best way to celebrate goal suceess?? 
Anne  : Extremely helpful presentation!!!  
Sarah : Thank you both! 
Nadeem : very good presentation..well done 
Camille : Great information. Very helpful. Thanks! 
Samson Walota : Quite a helpful and useful presentation!!! 
Benita : Measuring complaint as % per million units. If complaint is received in October and product was produced Feb. Do you measure against October units or Feb units   
Milica : Very helpful, great Vlade! 
Lilian : Very helpful. Thanks 
enrique : Presentation maintain in focus and provided tools for something we already do. 
Chillida : Good Presentation. Thanks! 
Chi Samuel  : Thank you excellent presentation  
heather : Thank you!  Great presentation! 
Terina : Can we get the downloadable worksheets to utilizewith this 
morad : very good presentation 
Catalina : Very clear thanks a lot. 
Sindhu : I have a quick query, for eg: if we analyse our past year customer complaint and categorise as food safety , Quality , operational etc.bench marking means zero food safety issue ...correct???? 
Olamide : How can reward systems influence the attainment of SMART goals? 
Mohsin : do the tagets/bench marks in exact figues or in %age? 
Arun : nice one expect to have a copy 
Kearion Simpson : Very useful information, thank you. 
Henrique : Good thing - revew  :) 
Titilayo : Thank so much for this presentation. It really educative 
Kim PD : Very good presentation.  Like the worksheets very clear. 
Uli : Thx for the excellent presentation! I get some good new ideas now. 
Catalina : It is traininig hours a good kpi? 
manoj pathak : very grateful webinar 
abdul rahim : thank Mr Simon and Mr Vladimir..for all this 
Michael Govender : how do you develop a quality cuture within your organization to achieve your goal  
Mohsin : do the tagets/bench marks in exact figues or in %age to  for setting goals? 
Natalia Tsumanets : Thank you, Vladimir and Simon. Very informative presentation with the ptractical examples, sure, will be useful for the different level companies 
massoud magdy masoud : thanks for this presentation 
Wiktor : February for internal analysis only. in my opinion October complaint should be recorded in October. Other way you will made customer crazy:) 
Brian : LOL, pop them in to Excel??  That's much easier said than done... 
Mohsin : excellent training 
Pat Darko : Brilliant presentation. but audio is not clear 
Pat Darko : ok now clear 
Olamide : Thanks for the response to my question.  
Mohamed Hassan Abdel Hady : Thanks Vladimir and simon  
Samson Ochieng : Thank you for nice presentation 
Miroslav : Thanks so much for all information about SMART goals 
Alyssa : Michael G, there is a past webinar on quality culture that you should be able to access on the IFSQN website 
Matthew : Thanks for this educative presentation 
Tami : Thanks for presentation what I could hear, it broke up quite a bit 
Brian : Very good, practical, applicable information today - well done, thank you. 
Anggoro : Thank you so much  
Iryna Dyachenko : Informative Training! Thank you! 
Camille : I'm in Quality. What's a good way to get buy-in from other departments (e.g., Operations) for our food safety goals? 
Pat Darko : Thanks Vladmir for nice presentaation 
Natalia Tsumanets : If we will define goals for our supplies, means, this goals should be agreed with suppliers and recorded in contracts or agreements, then is logical  to have updated information from suppliers regularly or during FS audits 
Abdulrahman : Thank you I have to leave 
David Levy : Thanks for your very informative presentation! 
Janice : thanks! 
Medhat : Thanks 
Henrique : Many thanks!!!  :) 
Camille : Thank you so much. Outstanding! 
Niesha : THANK YOU!!!!!!!!!!!!!!! 
Brian : One of the most readily applicable forums yet, thanks! 
Arun : thanks a lot 
Milda : thank you! looking forward to taking this to practice 
Kim PD : Important to discuss with others to get buy-in and support.  Otherwise stuck in cylos and difficult to set realistic KPIs and target dates to be successful for the goals 
Ryan : Enjoy!! 
Mo'men Baniahani : thank you  
Rajneesh Pathak : Excellent  
Alan : Thanks gents 
Natalia Tsumanets : Have a nice weekend! 
Chillida : Good session except that image has been freezed all session 
Rajneesh Pathak : Thanks you both 
Niesha : Have a blessed weekend everyone!!! 
Niesha : This presentation is very helpful! 
Brian : It would be great to get a copy of these worksheets in Word format, or some other editable format, so that we can personalize them for each of our own applications. 
Sarah : Excellent presentation....learning lots! 
Mohamed Hassan Abdel Hady : Really Great presentation 
Alyssa : very nice and applicable beyond our desk job.  :) 
abdul rahim : this going great..learning alot