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Change in scope--level of service

NSF Canada Frustrated

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#1 Scampi

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Posted 09 May 2018 - 04:51 PM

Hi all, 

Wondering what everyone thinks about the level of service they get from their CB?  I have been trying for more than a month now to have our scope changed from 15 to 18.....and I keep getting a non-answer answer.........tech manager is travelling, we were all away on course etc etc etc

 

We all pay these organizations alot of money.........any help or feedback?


Please stop referring to me as Sir/sirs


#2 SQFconsultant

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Posted 09 May 2018 - 05:32 PM

Lodge a complaint with SQFI directly.

 

Then change CB's.


Kind regards,
Glenn Oster
 
GOC Group | +1.800.793.7042 | Serving the Food, Food Packaging & Food Storage Industries
SQF Development, Implementation, eContinuity & Certification Consultants 
 
In a nutshell we help small to large businesses to get their act together (as needed), help them to co-develop
entire SQF documentation systems, make recommendations as to installations and repairs in order
to get certified and continue with on-going support thru our popular eConsultant program and we do
all within 30 days so your staff can implement with our assistance to retain and get new business!
 
Serving the new Republic of the United States of America & Alliance Countries

http://www.GlennOster.com


#3 Scampi

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Posted 09 May 2018 - 05:45 PM

Thanks Glenn.....i've emails sqfi to ask what I should be expecting.......waiting on their response. How do I lodge a formal complaint with them?


Please stop referring to me as Sir/sirs






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