8 replies to this topic

[Briansafety]

good morning all, 

 

i need some help with the corrective actions.

 

herewith the findings i had:

 

It was evident that the procedure FS1170 did not indicate the trigger points regarding when NCR and when CAR must be raised. It was also evident that other procedures was also available regarding dealing with complaints and product deviation, these documents was not connected to each other to indicate controls.

 

The corrective action system shall, as a minimum, address the following:

1. customer and consumer complaints;
2. internal audit reports;
3. non-conformity reports;
4. outcome of management re-views;
5. outcome of HACCP plan reviews;
6. results from HACCP plan validations and verifications; and
7. failure of CCPs.

[Scampi]

so are you asking what your program should say for the threshold for CAR and NCR?

[Charles.C]

 

good morning all, 

 

i need some help with the corrective actions.

 

herewith the findings i had:

 

It was evident that the procedure FS1170 did not indicate the trigger points regarding when NCR and when CAR must be raised. It was also evident that other procedures was also available regarding dealing with complaints and product deviation, these documents was not connected to each other to indicate controls.

 

The corrective action system shall, as a minimum, address the following:

1. customer and consumer complaints;
2. internal audit reports;
3. non-conformity reports;
4. outcome of management re-views;
5. outcome of HACCP plan reviews;
6. results from HACCP plan validations and verifications; and
7. failure of CCPs.

 

 

Hi Brian,

 

Unfortunately OP sounds a bit mumbo-jumbo-ish.

 

What Standard is this ??? sans XXX ?

 

+ you will probably need to supply some "context" to the "findings".

[Briansafety]

good morning.

 

i need to redo this section of our HACCP system as the current forms is incorrect according to the finding.

 

 

its SANS 10330:2007.

 

7 Corrective action

 

7.1 The organization shall ensure the development of a documented corrective action system.

 

7.2 The system shall define the requirements for

 

a) review of non-conformities,

 

b) determination of the cause of the non-conformity,

 

c) evaluation of the need for action to ensure that the non-conformity does not recur,

 

d) determination and implementation of the action needed,

 

e) recording of the results of the action taken (correction), and

 

f) reviewing the effectiveness of the corrective action taken.

 

7.3 The corrective action system shall, as a minimum, address the following:

 

a) customer and consumer complaints;

 

b) internal audit reports;

 

c) non-conformity reports;

 

d) outcome of management reviews;

 

e) outcome of HACCP plan reviews;

 

f) results from HACCP plan validations and verifications; and

 

g) failure of CCPs.

[Charles.C]

Hi Brian,

 

+ you will probably need to supply some "context" to the "findings"

 

 

By "context" I meant information related to Product / Process / specific reason for the NC. Regret no idea as to Procedure FS1170.

 

Maybe you can "narrow" yr haccp query down a little so as to get more specific  advice.

[Briansafety]

good day,

 

we are a catering company that provides a 'meal of the day' to the factory employees.

 

attached is the document the was found to be incorrect by the auditor.

 

Attached Files

•  FS1170 - Corrective action.rtf   529.36KB   84 downloads

[Scampi]

My thoughts

1) no every issue needs and NCR......daily monitoring records for CCP's should have an area for deviations which should be done as noticed to ensure back in limits---initiating an NCR after the fact does nothing to control the product

2) I don't agree that every employee in every department should be writing NCRs......you're asking for trouble

3) you don't mention customer complaints at all

4) QA should be the only department preparing CARs and following up on them.........the issues will either be watered down or exaggerated if left to multiple heads PLUS QA again may not know until after the fact----how would you know if the non-conforming product or area was addressed properly?

 

5) you don't list specifics that would trigger and NCR or a CAR---again CCPs deviations need to be part of the CCP procedure and MAY escalate to a CAR but NCR or CAR should not be the first step for a CCP deviation

[Charles.C]

 

good morning all, 

 

i need some help with the corrective actions.

 

herewith the findings i had:

 

(a) It was evident that the procedure FS1170 did not indicate the trigger points regarding when NCR and when CAR must be raised.

(b) It was also evident that other procedures was also available regarding dealing with complaints and product deviation, these documents was not connected to each other to indicate controls.

 

The corrective action system shall, as a minimum, address the following:

1. customer and consumer complaints;
2. internal audit reports;
3. non-conformity reports;
4. outcome of management re-views;
5. outcome of HACCP plan reviews;
6. results from HACCP plan validations and verifications; and
7. failure of CCPs.

 

 

Hi Brian,

 

Thks for posting yr Procedure for corrective action fs1170.

 

Regarding (a) above -

I'm not directly familiar with the SANS10330 standard but it has apparently partially borrrowed its (corrective action) section from iso22000. Bad luck for SANS users IMO.

 

Actually i quite liked yr CA Procedure although I wondered if it was originally written to comply with some standard other than sans10330. Various items listed in the standard are "generalised" in Scope of 1170 rather than being  specifically covered.(as exampled in previous post)..

 

Offhand, it seems to me that some of (a-g) are semi-generic whereas others may be more specific, eg "g" (failure of haccp critical limits). This relates to the details of yr FS System of course, eg Customer Complaint Frequency Objectives, etc

 

Perhaps you only need another section to append to yr existing document elaborating the 'triggers" for listed items.

 

Or are you requesting suggestions as to how to specify the "triggers" ?

 

Regarding (b) above -

 

I'm not sure what the Auditor meant by "controls", maybe "including cross-references where there is relevance to fs1170 " ? If so, will just be a text adding issue.

[Briansafety]

good morning all,

 

Thanks you so much for your help i appreciate it.

 

could you maybe give me some examples of trigger point?