Earlier this year, we had a consultant (hired by our customer/sister company who we make product for), visit our facility to access the food safety program.
Later in the year, the customer/sister company sent the same group to conduct an audit.
The consulting group hired an auditor to conduct this audit, who carried with him the consultation report that he referred to during the audit.
For the auditor to have the consulting report for reference, did not look right.
Also, at the closing meeting, this auditor indicated we got one non compliance, shared the non-compliance, and verbally rated us 'Generally Meets Audit Expectations'.
When we received the final report from the consulting group who hired this auditor, the rating changed from 'Generally Meets' to 'Partially Meets', with additional non -compliances (did not indicate the observations, just said we did not meet certain criteria on their checklist).
Would like to know how you would handle these situations.
Thank you.
Piki