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ISO 9001:2015 Property Belonging to Customer or External provider

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    Grade - Active

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  • Earth

Posted 31 January 2019 - 06:48 AM



Anyone have an example procedure for property belonging to customer or external provider?


Many thanks


    Grade - AIFSQN

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  • India

Posted 31 January 2019 - 07:06 AM



pl. go through below procedure





1.   Upon receipt of the Customer Supplied Material/Products, receiving person shall forward the material and documentation to the Receiving Inspection area. Customer Material/Products shall be clearly identified as belonging to the Customer during the Receiving Inspection process.

2.   Receiving Inspection of Customer Supplied Job Material/Products


·         Inspect the material for the following:

a. Verify Part Number and Quantity are correct.

b. For materials/products, verify that the item packaging is labeled with manufactures P/N, Qty and Customer Name (Optional)

c. Verify material is not damaged

·         If Quality Assurance/Operations determines that a Customer’s supplied item(s) need additional inspection beyond what is defined above, Quality Assurance/Manufacturing will inform Receiving Inspection in writing with initials/date of the additional requirements. Other written and approved means may be used.

·         The Receiving personal shall stamp or write “QA Receiving Inspection Acceptance”, initial/date and record accepted quantity on the Customer’s Packing Slip or other itemized listing to indicate acceptance of the material. All material defects discovered during inspection shall be documented using the Non conforming Report.


                    I.        All nonconforming material shall be segregated, identified and dispositioned in accordance, Non-conforming Material System. Sales or Quality Assurance shall notify the Customer when a non-conformance is detected.


·         Upon completing inspection of the Customer Supplied Material/Product the acceptable metal and non-metal material shall be routed to stock with the proper labeling (i.e. Customer Name, P/N and Qty.). All Customer Supplied Material shall be labeled with the Customer’s Name or Identification to prevent unauthorized use.

·         All nonconforming material shall be kept in the hold area in Receiving Inspection until dispositioned in accordance Non-conforming Material System

·          Operations shall prepare and maintain a list of all Customer Property using the Customer Property Record form. This list shall include Customer Property that resides at our Company facility and issued to Employees/ or Consultant. 

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